“Man erhΓ€lt genau das, was versprochen ist. Ein einfaches schlichtes Fahrrad ohne Schnick Schnack. Kettenspannung zu hoch. Ich hoffe, dass alles hΓ€lt. Akku hΓ€lt gerade mal die HΓ€lfte des Versprochenen, aber evtl. bessert sich das nach 2 bis 3 Ladezyklen noch”
“Ordered 4.4.23 with quick delivery promised.
In July, Sushi was still unable to provide an expected delivery date.
Unexpectedly, I suddenly recieved the bike in mid-July :-)
Unfortunately, on the 1st ride, the factory-installed nut holding the rear mud guard to the bike fell off.
Instead of Sushi customer service just putting a β¬0,01 nut in the mail, I was required to upload copies of the original invoice, order number, frame number and 'photo or video evidence' of the defect to their reclamation department.
As of today, I have recieved ZERO feedback, and can't ride the bike with the mud guard hanging off.
My hope, that Sushi would provide a great customer experience, has simply not been met.
Very disapointed. I hope management will review what happened here and change the process.”