“The train and nature experience was excellent overall, but unfortunately the return trip was delayed due to maintenance. This caused me issues because I had parked my car in a timed parking area, and the delay led to extra parking fees. Additionally, when we arrived back, we had to get off the train in the middle of the station at a location that lacked proper safety standards in order to switch trains. Because of these inconveniences and extra costs I had to bear, I kindly request a refund for my ticket.”
Dear Ali,
Thank you for your review and feedback.
We’re glad to hear that you enjoyed the train and nature experience overall. Please accept our apologies for the delay on the return journey – we understand that this caused some inconvenience.
Regarding your request for a refund, we kindly note that this is unfortunately not possible, as the service was fully utilized. However, we can assure you that all necessary safety measures were in place when disembarking at the station.
Thank you for your understanding, and we hope that you were still able to enjoy your experience.
Best regards,
Your Swiss Activities Team
Hello Syed,
Thank you for your review and feedback. We’re sorry to hear that you did not enjoy the excursion.
If you would like to provide us with more details about why it was not to your satisfaction, please feel free to send them to support@swissactivities.com.
We wish you a great day.
Best regards,
Your Swiss Activities Team
