Dear Abdulla,
Thank you for your review, and we sincerely apologize for the inconvenience caused. We are sorry that you were unable to participate in your activity as planned.
We have received your cancellation request for your activity. Please note that such requests must first be clarified with our partner, which may take some time. However, with the confirmation from the railway, we will proceed with the cancellation and promptly refund your payment.
We kindly ask for your patience and apologize once again that your trip could not take place due to the weather.
Best regards,
Your Swiss Activities Team
