Model 05 - Wooden Ottoman Bed Double Reviews

1 Rating 1 Reviews

About The Wooden Bed Company:

Supplying the UK with premium quality, eco-friendly, handmade wooden beds.

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Phone:

01287236623

Email:

info@thewoodenbedcompany.co.uk

Location:

The Warren, Margrove Park,
Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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“Do not buy. There is a fundamental issue with the design meaning the holes in the wood and the metalwork don’t match up when assembled. We complained but they haven’t understood the problem so the problem will remain. They also didn’t supply enough bolts and one of the pieces had missing holes that should’ve been drilled.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave us a review. Honest feedback is always appreciated. Firstly we would like to apologise, after further inspection of the hardware we have now discovered that when it is fitted to the outer frame, it doesn't sit flat when fixing to the internal frame. We've recently made changes to our ottoman hardware which involved swapping out the lifting mechanism for a better design. The old hardware used to sit flat and we have incorrectly assumed that the new hardware does too. We're really sorry for the inconvenience this has caused you. We have tried to reach out to you by telephone and email in hope to resolve any issues for you. Your feedback has been very helpful. When you originally contacted us we didn't fully understand the issues you were experiencing and therefore haven't dealt with your complaint as effectively as you would have liked. We would like to put this right if possible. Hopefully we will hear from you soon. Many thanks The Wooden Bed Company

Posted 3 months ago