“This medicine does its job but after taking this medicine I am experiencing some serious side effects: severe pressure on the chest and burning sensation in the stomach, so I will not continue taking this medicine and look for another solution with fewer side effects.”
Hi Peter,
We're sorry to hear that you've experienced such negative side effects from this treatment.
We would advise you to reach out to your care team as soon as possible to discuss these side effects. It's important to make sure that other alternatives will be suitable and won't cause any more unpleasant effects.
Thank you for taking the time to leave feedback, and we apologise again for the unpleasant experience you had with this treatment.
Best,
Nel
Hi Michael,
Thank you for your feedback. We apologise for any inconvenience caused by your delivery not arriving when you thought it would.
We do try our hardest to make sure your delivery arrives within 2-5 days, which in your case I can see it did - with you ordering on the 17th and your treatment being sent by the 22nd. We understand however that we can always do better, and the satisfaction of our customers is most important.
We are actively working on improving our pricing and service speed to ensure a better experience for our customers.
We apologise again for the disappointment you experienced with our service, and hope you will be able to trust us to help you choose better in the future.
Best,
David
Hoi,
Bedankt voor je feedback. Het spijt ons te horen dat dit product niet aan uw verwachtingen voldeed.
Als u problemen ondervindt met uw behandeling, of als u iets anders wilt proberen, aarzel dan niet om contact op te nemen met uw medisch team via ons klantenserviceportaal.
Wij begrijpen dat ieders medische traject uniek is en dat het een proces van vallen en opstaan kan zijn voordat er een passende oplossing wordt bereikt.
Nogmaals bedankt voor uw feedback. Als u nog iets nodig heeft, kunt u contact met ons opnemen.
Best,
Nel
