“Cancelled my prescription. Still charged despite receiving an email saying it’s been stopped. Won’t issue me a refund. Be careful. Will get the extra month or so from you irrespective and you will have zero recourse. So shop around as you’ll essentially need to price in two or three months worth of costs even if you decide to stop - and they will not accept returns or issue refunds.”
Hi Leigh,
Thank you for reaching out and sharing your concerns.
After reviewing your account activity, we did not find any records indicating that you had cancelled your subscription, nor did we receive any indication from you regarding a desire to pause it. As a result, a new treatment order was created for you on June 7th, 2024, as per the terms of your subscription. You should have received several emails notifying you of this order's processing.
Unfortunately, we can't issue refunds for orders that have already left our pharmacy, even if the delivery is refused and the parcel is returned to us. This policy is in place for patient safety, as we cannot reuse returned medications.
However, we have now paused your subscription, so no further deliveries will be made, and no additional charges will be incurred.
If you have any questions or concerns, please do not hesitate to contact our customer service team.
Best,
David
“Very prompt with delivery, even sent my medication earlier when I requested at short notice, would not hesitate to recommend. My hrt patches are absolutely perfect and suit me very well up to now I have not had any problems with my prescribed patches.”
Hi Lesley,
Thanks for your feedback. We are sorry to hear about any inconvenience you have experienced with your treatment.
If you need any advice on how to get the best out of your treatment, please do not hesitate to reach out via your customer care portal. We can provide help with applying certain treatments to make sure you get the best use out of them.
Alternatively, we can discuss other options that may better suit you or perhaps be more effective in your individual case.
Thank you again for your feedback.
Best,
David
