“Can’t say if Estradot is working after a week but I can say they are at least sticking well - customer service and the whole process from treated has been exceptional - if only the nhs worked like this,”
Hi Trudi,
Thank you for your feedback. We apologise for any frustration you experienced with our service.
Our service is subscription-based, which is clearly stated at multiple points on our site. You initially placed an order on an every 3-month subscription, which is why your second order was processed and shipped. We reached out a week before the second order was generated to check if you wanted to continue with the subscription, but we didn’t hear back, so we proceeded with your order.
Unfortunately, we cannot issue refunds for returned prescribed medicine as it cannot be reused and must be destroyed. We apologise for any inconvenience this may have caused.
Best,
David
“I’ve used Treated twice for obtaining my HRT when there has been a national shortage, and been able to get it from them both times.
Perfect service. Would use again if needed to.”
“I was in the UK, lost my HRT in transit and getting a replacement prescription via TREATED and their online clinicians was very straightforward and the delivery very quick. Thank you.”
