Hi Julia,
We apologize for the difficulty you've encountered while trying to cancel your treatment plan. We understand the importance of providing a seamless and convenient cancellation process.
To assist you with this matter, we offer two options. Firstly, you can easily pause your treatment plan directly through your personal account on our website. Alternatively, if you prefer, our dedicated customer team is available to assist you further with the cancellation process.
We apologize for any inconvenience caused and appreciate your patience. Your satisfaction is important to us, and we will do our best to ensure a smooth resolution.
Thank you for your understanding and allowing us the opportunity to address your concern.
Best,
David
“Cancelled my treatment and suspended deliveries. They have charged my card without permission.
I tried to call and they kept lying about the circumstances around how they took payment. Don’t trust them.”
Hi Jane,
We apologize for any confusion or inconvenience you have experienced regarding your subscription. According to our records, your subscription was paused back in February upon your request, and you had contacted us to resume it. Afterward, there were no further pauses recorded, and your third order was generated as scheduled.
We understand the frustration caused by unauthorized charges and miscommunication. We assure you that it is not our intention to charge your card without permission. We do send email and text notifications prior to generating new orders to keep our customers informed and allow them to make any necessary changes or cancellations.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best,
David
“Needed help with menapose symptoms, my gp was unsympathetic, Treated have given me the support, reliable deliver, no problems with supplies, excellent professional service”
Hi Rowan, thanks for your comment. Your refund was processed on the 21st of December 2022. I would appreciate it if you checked your bank statement. If you are unable to see the refund, please contact your bank to look through it for you. Upon request, we are also able to provide proof of your refund. If you need anything else, feel free to contact us at customercare-uk@treated.com.
Best,
Sara
