“Absolutely disgusted with the ethics of the company who sold me this product knowing I was awaiting another. I accidentally ordered more than I needed first time but it wasn’t regulated. As a company they weee re happy to take the sale as their coffers were down because of the lack of supply of virtually every single product except for Orlistat.
Orlistat Isra rapidly made my stomach very painful and made me feel very poorly. I had a follow up call explaining that to them and they would not refund but told me o could purchase the medication I required as it ‘ had just come in’.
I question the ethics of selling me a product I had never wanted but had because Treated could not supply anything else and they recommended Orlistat. The company have behaved immorally. Orlistat was a poor product.”
Hi Rebecca,
Thank you for your feedback. I am sorry to hear that you feel you had a bad experience with us.
In regards to stock, Wegovy has had shortages worldwide, and we didn't know until very recently that we would be able to access a very small and limited supply. This is most likely why another treatment option was suggested to you, as it could have been a much longer wait.
Unfortunately, every treatment is different for the individual, and it can be difficult to predict how one person might react to a treatment versus another. Orlistat is a treatment that works for a lot of people, but in this case it did not meet your expectations. I can assure you that we would not prescribe a medication if we in any way thought it a poor product.
I have looked into your case and seen that you have been granted a full refund for your order. I hope that this can make a start in rectifying this situation and reaffirm your trust in us.
Best,
David
Hoi,
Onze excuses voor eventuele ontevredenheid of problemen die u heeft ondervonden met dit product. We begrijpen dat het misschien niet aan uw verwachtingen heeft voldaan of niet heeft gewerkt zoals verwacht.
We willen u verzekeren dat ons medisch team voor u klaar staat om u te helpen bij het vinden van een alternatieve behandeling die beter aansluit bij uw behoeften. We moedigen u aan om contact op te nemen met ons medisch team via uw persoonlijke account op ons platform. Ze zullen graag eventuele zorgen bespreken en andere opties onderzoeken die voor u effectiever kunnen zijn.
We begrijpen dat de medische situatie van elk individu uniek is, en het vinden van de juiste oplossing kan soms een proces van vallen en opstaan zijn. Ons doel is om u de best mogelijke zorg en ondersteuning te bieden tijdens uw behandeltraject.
Nogmaals onze excuses voor het eventuele ongemak en we stellen uw feedback zeer op prijs.
Bedankt dat je voor onze diensten hebt gekozen en we helpen je graag verder.
Best,
Nel
Hi Lisa,
I apologize for any confusion or inconvenience caused. As part of our treatment plan, it is mentioned that the treatment is scheduled to be delivered every two months. However, please note that you have the flexibility to pause your treatment at any time if you do not wish to receive it.
Furthermore, we make sure to send emails and text messages prior to the next order to provide you with an opportunity to manage your treatment and make any necessary adjustments. We understand the importance of maintaining clear communication and respecting our customers' preferences.
If you have any further concerns or require assistance with your account or future orders, please do not hesitate to contact our customer support team. We are here to help.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best,
David
