Hi,
Thank you for sharing your experience with Saxenda. We understand that you had high expectations and are disappointed that you haven't seen any weight loss results after two weeks of use.
Weight loss journeys can vary for each individual, and it may take some time for noticeable changes to occur. We recommend giving it a bit more time and remaining consistent with the prescribed usage of Saxenda.
Our medical team is also available to provide guidance and support. They can discuss your specific situation, review your treatment plan, and offer personalized advice to help maximize the effectiveness of Saxenda for you. We encourage you to reach out to them through your account to discuss your concerns and explore possible adjustments that may accelerate your progress.
Your feedback is important to us, and we are dedicated to ensuring your satisfaction. We appreciate your patience and are committed to assisting you on your weight loss journey.
Regards,
John
Hi,
Thank you for sharing your feedback regarding Saxenda. We understand that it didn't suit you personally.
Our medical team is available to discuss your specific situation in detail. They can provide personalized guidance on treatment options and dosage adjustments to better meet your needs. We encourage you to reach out to them through your account to explore alternative solutions that may be more suitable for you.
We appreciate your openness in sharing your experience, and we're committed to finding the right solution for you. If you have any further questions or require assistance, please don't hesitate to contact our medical team.
Regards,
Marie
Hallo Aldred,
Bedankt voor het delen van uw feedback met ons over de Saxenda behandeling. Het spijt ons te horen dat het medicijn tijdens uw bezoek niet op voorraad was. We begrijpen hoe belangrijk het is om toegang te hebben tot de medicatie die u nodig heeft en we doen ons best om ervoor te zorgen dat we voldoende voorraad hebben voor onze patiënten.
In het geval dat een bepaalde behandeling niet beschikbaar is, streven wij er altijd naar onze patiënten alternatieve opties aan te bieden. Ons medisch team is beschikbaar om alternatieve behandelplannen en opties te bespreken die geschikt zijn voor uw behoeften. Wij willen ervoor zorgen dat al onze patiënten de zorg en behandeling krijgen die zij nodig hebben.
Aarzel niet om contact met ons op te nemen als u nog vragen of zorgen heeft.
Het beste,
Louise
“It takes a long time before it is dispatched. Finally my parcel was sent to The Netherlands but it took too long. The medicine should be in temperature controlled packaging but it was not at all cool when it arrived. The packaging was wet so maybe something melted? The pens need to be kept between 2 – 8 degrees Celcius, which they were definitely not. Do not order at Treated!”
Hi Saskia,
Thank you for your feedback. We apologize for any inconvenience caused by the delay in dispatching your parcel. We can confirm that your parcel was dispatched on 03/11/2023 and out for delivery on 03/13/2023, which is within our usual delivery timeframe of 24-48 hours.
Regarding the temperature-controlled packaging, we take the safe transportation of medicines very seriously. We can assure you that the pens were packed with appropriate temperature control measures. However, we are sorry to hear that the packaging was wet upon arrival. We will investigate this matter with our delivery partner to ensure that such incidents are avoided in the future.
Thank you for bringing this matter to our attention. We take all customer feedback seriously and will work to improve our services.
Best,
Sara
“Six weeks in 5kg lighter, no side affects, really pleased with the service I’m getting from treated. I’ve had to call a couple of times to change delivery time etc, always easy to get through to someone and get things sorted.
Really happy”
