“I have used this product to remove urine stains and odour from unsealed floorboards, outdoor concrete and a mattress that my old dog urinated on all to great success. Highly recommend it !!”
“After trying a number of other products I decided to try urine free. It leaves a nice fresh scent and has deterred my boy from marking my outdoor furniture as often. Will buy again.”
“Straight forward perfect process with my order. Couldn’t have been any better. Completed order/paid/email confirmation by Urine Free ,then email provided confirming package shipped & then I received in very quick time. Perfect transaction. Thanks, Pete from Sydney”
“I have been using this product for some years and would highly recommend , with two dogs and two cats in household i can tell you its the best product around for keeping all odors at bay, including around toilet my grandsons use, yep, it even works for human urine smells”
“I bought this product for a friend who had a dog staying that decided to ‘mark’ her carpet. This product left a much larger, darker stain than the original offence! She had her carpet professionally steam cleaned, hoping that would lessen the stain but it is still there!”
Hi Veronica.
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area of carpet you are treating?
2. Do you know how old the stains are?
3. What breed of dog was it? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth to sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
I recommend covering with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down aswell as the stain. Multiple treatments may be necessary to lift the stain completely from the carpet and unfortunately steam cleaning doesn't always remove the stains. It can actually sometimes make it harder as explained above. You do need to clean the area with water and a clean cloth after each urineFREE treatment to prevent build up.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
Hi Doug.
I am so sorry that you have not received your parcel yet.
As I'm sure you are aware, Aus post have been having significant delays and unfortunately, some of our customers have been caught up in this having parcels arrive later than expected.
I have looked up your tracking details, and I can see the last scan was on the 22/10 which was supposed to be the delivery date.
I have lodged an enquiry for you so fingers crossed we hear some good news back soon.
Sorry again for the inconvenience.
Thanks
Rachel
Hi Patrcia.
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions to try to troubleshoot with you what may have gone wrong.
With our responses to emails back and forth, I was not able to obtain unfortunately what the actual problem was and if the problem was with the urineFREE 750ml that you had bought or the urine detector light that you had also purchased.
As we do offer a money back guarantee if you are not satisfied, the money has already been refunded back into your account as you have asked and you have been notified of this also through our email chain.
Again we are sorry that you have not had a good experience with our product and the money should now already be back into your account.
Thanks
Rachel
