“We recently adopted a nervous dog. Whilst settling into a routine, she had a late night accident. Totally our fault - we didn’t notice the cues. I tried the usual baking sodas, carpet cleaners, every tip and trick I could find on Google. Eventually, I’d effectively lifted the stain, but every now and then I got a pungent whiff of wee. Honestly, I was literally about to replace the carpet when I came across the Urine Free ad. After an initial spritzing, I was amazed at the pleasant aroma filling my nostrils. Not a hint of piss! Honestly, I can now roll on the carpet wee-free. This is a fantastic product, with a fresh scent and it truly, truly works. I love it. I’m going to stock up and gift to everyone I know for birthdays and Christmas. Thanks so much Urine Free.”
“We had urine trapped under a deck, spraying urine free through the gaps between the decking removed the smell. I couldn’t believe how well it worked, I’d tried everything else I could think of with no luck before finding urine free.”
“I've used Urinefree in the past and loved it. Then my cat decided to spray in my child room and I thought, since I ran out of Urinefree I'll just buy a brand from the pet supply store. Wow, what a disappointment. I purchased and used the entire 500ml bottle over a week. Nowhere near as good in removing the ammonia smell. I ended up purchasing urinefree direct from them via website and no surprise, the smell is completely gone after 2 applications. I will always have some on hand just incase. Love this product.”
“Used product as specified, got rid of smell for about 3-4 days. I thought it acted longer. In short, gets rid of smell for a while. The torch that comes with the package doesn’t work either as specified, felt stupid using it and getting zero in return.”
Hi Daniel.
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What type of surface are you treating (carpet, floorboards, etc) and how big is the area?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product.
Also in regards to the light, was it dark when you tried to use it?
It's possible that the light could be faulty and in that case, we would be happy to send you out a free replacement.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
