Hi,
Thank you for contacting us. 　
I apologize sincerely for the inconvenience caused, and will help you solve this ASAP.
In this case, could you please contact us directly through email or phone call, in order to solve this issue ASAP, thank you.
Email: service@waterdropfilter.com
TEL: 1-888-352-3558
If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you.
Please rest assured that we will provide you with satisfactory after-sale service timely.
Kind Regards
Mia Lauren　
Customer Service Rep
