Dear Customer,
Thank you for taking time to leave a review.
We are sorry to hear that you are unable to share your experience at present, but we well understand your concerns. We sincerely hope that our products will improve your water experience and meet your expectations. We look forward to hearing about your experiences.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren 
1-888-352-3558
service@water-filter.com
Customer Service Rep