Dear Gerald,
I apologize sincerely for the inconvenience caused, and I really appreciate your time and effort!
It should be that the system noticed you automatically since you ordered twice. We have reported back to the technical support and will improve it ASAP.
If you have any other questions, please feel free to contact us.
Enjoy the rest of your day!
Kind Regards
Mia Lauren　
Customer Service Rep
“So far so good. I installed last month four each of the black elements into two Big Berkey water filters (total of eight) in our kitchen, removing the older ceramic ones, cleaning them, and storing them for spares.
These black filters are supposed to run for 6000 gallons, which in our place, shouldl be about forever. Hope that estimate holds true.
These from Waterdrop are about a third the cost of the ones sold by Berkey, so let us hope that they are as good! We shall see....”
Dear Gerald,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings a delightful water usage experience to our valuable customers. Your expectation is a strong impetus for us to keep delivering products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Tim,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions.
1-888-352-3558
service@waterdropfilter.com
Kind Regards
Mia Lauren　
Customer Service Rep
