Dear Pamela，
Thank you for sharing your experience with us. I sincerely apologize for the inconvenience caused.
Our customer service team has contacted you and I will also follow up on the case to provide a satisfied solution for you. I apologize again for the inconvenience caused. We appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
