Dear Liz
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi, Vinson
We are sorry that our product did not meet your expectations. Water quality may also affect cartridge life. Our customer service will contact you and we hope you can reply. We wish you a happy day.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The Waterdrop under-the-sink is a slick device. The installation is simple, and the cartridges make it a breeze. I will warn you, however, that the filter won't produce anything more than a dribble of water (and the company will blame your installation and your water supply even though absolutely nothing has changed in your home) UNLESS YOU REPLACE BOTH FILTERS AT THE SAME TIME. This is expensive and silly because one has a longer life span.
Horrific customer service with no assistance given to this issue whatsoever, and we have had the Waterdrop unit for several years and have been through this with them every time we change a filter.
Replacing them both at once is the only way you can actually get decent water flow out of their spigot.”
Hi Julie,
Thanks for taking the time to leave a review.
You did place many orders on our website. We'd love to do everything to make our loyal customer happy.
According to your description, I guess you may need a pre-stage filter, do you?
I am really sorry about the problem, could you please contact us to give us an opportunity to help you?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I have had my Waterdrop RO unit for about 6 months and have been very pleased with it. The water tastes very good and I like the tankless design of the unit. The pump used to create the pressure necessary to have the water flow through the RO filter is very quiet and the flow rate is good. The overall design is compact and the filters are long-lasting and very easy to replace.”
Hi Mark
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
