Many thanks for taking the time to share your feedback with us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Because our daily order volume is very large, some products will be sent from different warehouses.
Hi Jenny,
Thanks for taking your time to leave feedback on our filter! Please rest assured to use our product! If there is any problem with the system or filter, please feel free to contact us. We will provide corresponding solutions for you!