“It is difficult to tighten the faucet, after drilling a hole in the countertop. The parts you
have supplied are too delicate, as a result, each time you turn the knob to take water/or
shut water, the faucet keeps moving around and its extremely inconvenient having to,
go under the sink to tighten it repeatedly and still find it getting loose again.”
Hi Balbindar,
Thank you for taking the time to leave a review. I sincerely apologize for the inconvenience caused to you.
In order to provide proper assistance to you, could you please let me know the following info at first?
May I ask if you have tigented the Nut under the sink to secure the faucet? Furthermore, have you put the washer with the rough side facing up? Please note that I have contacted you by email. Please rest assured that our team will try our best to help you with the problem.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Best tasting water I have ever had. Installation was pretty easy. Much better tasting than any bottled water. It is great for the environment too. By the way it is cheaper than bottle water. No brainer.”
Hi,
Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our product. We find it to be a favorite among many of our customers.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
