“Filters added rubber flavour to water, does not reduce chlorine flavour. The tap water alone is more palatable than what comes from the fridge now. Flavour is also in the ice; so even ice with tap water is undrinkable from this rubber taste. Very disappointed.”
Dear David,
We appreciate your valuable comments. I apologize for the inconvenience caused. We also feel discouraged hearing that the product doesn’t bring you a premium experience. Since causes for taste and flavor issues vary in different conditions. Would you please contact our service center by the following email address or phone number? We will provide professional and satisfactory solutions for you. I apologize again for the inconvenience caused. Counting you among our customers is something for which we are especially grateful. Your understanding means everything to us.
If you have any other inquiries, please feel free to contact us.
1-888-352-3558
service@waterdropfilter.com
Kind Regards
Mia Lauren　
Customer Service Rep
