“I love the design but the filter fails to remove TDS effectively. The TDS indicator on the screen has been red since day 1. I had followed the instruction to remove the water in the reservoir and flush the filter with >5 gallons of water but issue remains.”
Hi dear customer,
Thank you so much for taking the time to leave a review and for your love to our design.
I understand that you have encountered a high TDS issue. May I ask if you are on municipal tap water, or well water, and if you have a TDS/ppm reading of it?
Since you have done very correct steps to try to solve the problem, the problem might be caused by your source water.
Could you please contact us to let our team help you with it? Your drinking water safety and your satisfaction are always our top concerns.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The Waterdrop countertop reverse osmosis system WD-N1-W has met and exceeded all of our expectations. The unit is very easy to set up and maintain, and the instructions are clear and detailed. The countertop system is an excellent alternative to under-the-sink RO systems if space is an issue. The pump is very quiet when it generates filtered water, and the UV sanitization feature is especially very critical for tank cleanliness. Overall I would strongly recommend the WD-N1-W unit as a very flexible and alternative option to under-the-sink RO systems.”
Dear customer,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The filter arrived quickly and was the exact filter we needed. I love that it has all your contact information so that when we need to replace it again the number will be at our fingertips.
Thank you for the great service!”
