“I am not satisfied at all with thi filter. First of all they did not arrive with instructions,
so I used the instructions from the white filter. No matter how long I soak it and shake it I continue to get black water with black particles in it. I place it in the dispenser and after a few gallons it stops filtering. I can't even fill a five gallon jug. I removed it from the dispenser and start over only to see black particles in the water again. I am highly disappointed because I purchased 6 of these, thinking it was a better choice than the white ones.”
Dear Sandra,
We sincerely apologize for the inconvenience caused. We appreciate your valuable opinions and advice on our products. Please note that our customer service team has contacted you. Hope you are satisfied with the solution they brought. Your confidence and understanding of our product are important to us. It is our pleasure to serve your needs with our products and service.
Many thanks for taking the time to share your feedback with us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Because our daily order volume is very large, some products will be sent from different warehouses.
Hi, Colleen
Thank you so much for your feedback! We’re really glad that you enjoyed our Alkaline Water Filters.
Actually, it not only adds beneficial minerals to water but can regulate the pH value of your body. If you have any question regarding the product, please feel free to contact us. Thanks again for the review and for being such a great customer.
