“The color looks very different in person and I was not made aware they were not returnable, even though I never opened the package, nor used the extensions (which is what is allowed for returns/exchanges per Zala's website guidelines). Will not buy again. Customer Service sucks.
Customer service reached out to try to find a solution. I replied to their email address (as was advised in their initial email) and turns out the email address is not valid. I don't know how to properly contact customer service to find the solution and respond to their initial message to me.”
Hi Alexandra,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
Zala Hair Support
