“Colours and quality have changed and very dissatisfied. Glue is used on the tapings is a very poor quality also they used to come in boxes with all the Hair care products and stuff now they just come in just a plastic sleeve. Ridiculous for the money you spend. I’m over it.😡 I regularly order every month or morebut I’m now seriously thinking about changing who I buy from. I cannot get into my account. I have to purchase as a visitor. I’m sick of this site You have gone downhill.🤬”
Hello Monique
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
Hi there,
Thank you for your fantastic review! We're thrilled to hear that you LOVE your hair and are pleased with the speedy shipping. Your happiness is our top priority, and we appreciate you sharing your experience and your photos!
Best wishes,
Zala Hair Support
“I am very displeased with my order. I have been a loyal customer for 4 years now and couldn't believe how much the quality and overall packaging have gone downhill. the last 2 times I ordered my extensions came in a nice box even with a small shampoo/conditioner and replenish spray. this time around my $200 hair extensions came in a BAG. I am truly upset about this and will not be buying again.”
Hi Stephanie,
Thank you for your amazing review! We're so happy to hear that your new clip-in extensions are the perfect color match for you. Your satisfaction truly makes our day!
Best wishes,
Zala Hair Support
“Unsure why the extensions have changed, no option to have the normal tape rather than the “invisible” which might I add is not actually any better, they sit on the head weird thicker and uncomfortable, the shedding is insane, the tapes are not sticky, slip and fall out.
I have used zala hair for over 10 years- they are now unaffordable given it was almost 1500.
If I could take them out and send them back for a complete refund I absolutely would. But we know I’ll get is a 10% voucher for my next purchase”
Hi there,
Thank you for taking the time to share your thoughts. We genuinely appreciate your loyalty over the past 10 years and we’re sorry to hear that your recent experience with our extensions hasn't met your expectations.
We are committed to continuously improving our products, and your feedback about the tape and shedding is invaluable to us. We understand how frustrating it must be to deal with these issues, and we want you to feel satisfied with your purchase.
If you could please reach out to our customer service team at support@zalacliphairextensions.com.au, we would like to assist you further and explore options available to you. Your satisfaction is very important to us.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Zala Hair Support
“Arrived much faster compared to past orders! I've purchased roughly a dozen & a half pieces from Zala. However, the last 3 ponytails I've received are noticeably thinner & shed more frequently. I also wish they'd bring back the higher points to cash rewards!”
Hi Ashley,
Thanks for your feedback! We’re glad to hear that your order arrived faster this time. However, we're sorry to learn that the last ponytails did not meet your expectations in thickness and shedding. We aim for consistency in our quality, so your comments will certainly be taken into account as we strive to improve.
Regarding the cash rewards, we understand how important it is to have incentives, and we appreciate your suggestion! Your voice matters to us, and we'll make sure to pass it along.
Thank you for being a valued customer!
Best,
Zala Hair Support
Hi there,
Thank you for your review and for highlighting your concern with our customer support. We understand how vital it is to have reliable assistance, and we're truly sorry that we fell short in that area. Your feedback is crucial for us as we strive to enhance our services.
We’d love the opportunity to make things right and improve your experience. Please feel free to reach out to our support team at support@zalacliphairextensions.com.au, and we will do our best to assist you promptly.
Thank you for your understanding and for being a valued customer!
Best,
Zala Hair Support
Hi Samantha,
Thank you for your incredible review! We're thrilled to be your go-to brand and appreciate your loyalty. Your support means the world to us!
Best wishes,
Zala Hair Support
Hi Irene,
Thank you for your wonderful review! We're so glad to hear that you like the hair. Your satisfaction means everything to us, and we appreciate you taking the time to share your thoughts!
Best wishes,
Zala Hair Support
“I was told next day delivery and I have not received my order as yet and I.am unable to track it. I need it for my daughter's wedding this week. I.will be asking for a refund if I do not receive my order.”
Hi Amalia,
We sincerely apologize for the inconvenience you've encountered with your order. We understand how important it is to receive your items, especially ahead of a special occasion like your daughter's wedding. Your feedback is important to us, and we want to ensure we assist you in resolving this situation.
Please reach out to our customer service at support@zalacliphairextensions.com.au, and we will do our best to track your order and provide you with an update as soon as possible. Thank you for your patience and understanding.
Wishing you a wonderful day!
Zala Hair Support
Hi Tara,
Thank you so much for your fantastic review! We're delighted to hear that you're loving the thickness and quality of your extensions. Your satisfaction means the world to us!
Warm regards,
Zala Hair Support
Hello Chawna
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
Hi Amanda,
Thank you for bringing this to our attention. We're truly sorry to hear that you have not received your package, and we understand how frustrating this must be for you. Please know that your experience is important to us, and we're here to help.
We recommend reaching out to our support team at support@zalacliphairextensions.com.au so we can investigate the issue further and provide you with an update.
We appreciate your patience and understanding as we work to resolve this matter.
Best,
Zala Hair Support
Hi Celeste,
Thank you for sharing your concerns regarding our return policy. We understand that it can feel frustrating, and we appreciate your input. Our policies are designed to ensure a smooth experience for our customers while balancing the quality of our products.
If you have any specific feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly at support@zalacliphairextensions.com.au. Your thoughts are valuable to us as we strive to improve.
Best,
Zala Hair Support
“Very disappointed in the quality of the hair. Came in cheap plastic bag, it used to come in a nice box with extras. I’ve used Zala for 4 years. Probably won’t anymore!”
“Where are my 2 hair orders!!!! I paid 2 business day last week. First the web would not work. Spent so much time with chat and fubally ordered. But …… no delivery. Pray it comes ASAP. my appt for Hair is Thursday. And I paid to have it shipped asap. 🙏🏻😭”
“This is how my order was sent to me. You spend $600 on hair and you get it thrown in the bag like this?? Where’s the box with the shampoo , conditioner etc ? This is the second time this has happened.
Hopefully the expensive hair doesn’t Matt like last time. . Or this will be my last order”
Hi Anna,
Thank you for sharing your feedback. We’re truly sorry to hear that your order arrived in less than ideal condition and that this has happened more than once. We strive to provide a premium experience for every purchase, and your concerns are definitely noted.
Please know that we're making a change to reduce our environmental impact and offer the best possible prices. As a result, we'll no longer be including ZALA boxes with our products. We appreciate your understanding as we work towards a more sustainable future.
“I was a little hesitant buying extensions, I wanted my hair to match and not look too fake. But I was strongly mistaken - hair was the perfect match! So happy with my buy 😍”
Hi Beth,
Thank you so much for your amazing review! We’re thrilled to hear that the extensions were the perfect match for you. Thank you for sharing your photos as well, your hair blends perfectly! 😊
All the best,
Zala Hair Support
Hi Kristine,
Thank you for your fantastic review! We're glad to hear that you are enjoying your purchase. We appreciate your feedback about the shade, and we'll keep that in mind for future references. Your satisfaction is important to us!
Warm regards,
Zala Hair Support
