“Arrived much faster compared to past orders! I've purchased roughly a dozen & a half pieces from Zala. However, the last 3 ponytails I've received are noticeably thinner & shed more frequently. I also wish they'd bring back the higher points to cash rewards!”
Hi Ashley,
Thanks for your feedback! We’re glad to hear that your order arrived faster this time. However, we're sorry to learn that the last ponytails did not meet your expectations in thickness and shedding. We aim for consistency in our quality, so your comments will certainly be taken into account as we strive to improve.
Regarding the cash rewards, we understand how important it is to have incentives, and we appreciate your suggestion! Your voice matters to us, and we'll make sure to pass it along.
Thank you for being a valued customer!
Best,
Zala Hair Support
“This is how my order was sent to me. You spend $600 on hair and you get it thrown in the bag like this?? Where’s the box with the shampoo , conditioner etc ? This is the second time this has happened.
Hopefully the expensive hair doesn’t Matt like last time. . Or this will be my last order”
Hi Anna,
Thank you for sharing your feedback. We’re truly sorry to hear that your order arrived in less than ideal condition and that this has happened more than once. We strive to provide a premium experience for every purchase, and your concerns are definitely noted.
Please know that we're making a change to reduce our environmental impact and offer the best possible prices. As a result, we'll no longer be including ZALA boxes with our products. We appreciate your understanding as we work towards a more sustainable future.
“I have worn zala hair extentions for 5 years. I have just purchase another solvent and not only has the price has over double increased from $23.99 to $50. I will be looking for alternatives.”
Hi Carmen,
Thank you for your review and for being a loyal customer for 5 years! We appreciate your feedback regarding the price increase on the solvent. We understand how frustrating it can be when prices change, and we're continually assessing our costs to ensure we provide the best quality products for our customers.
If you have any questions or need assistance finding alternatives, please feel free to reach out to us.
Warmly,
Zala Hair Support
“I was disappointed all my points had disappeared I had planned to use them one day. I don’t use any other brand but I also don’t have a need to but extensions often as I look after them. Anyways that was pretty sucky.”
Hi Soraya,
Thank you for your review. We apologize that your points did not automatically move over with our system update.
Not to worry! Those points have been manually added to your account.
Team Zala!
“I’ve been buying for 5 years now and seems to me like the quality has gone down. What happened to when they came in a box with samples? ordered a blonde color ring and ordered extensions that best matched what was on the ring. color was not the same as what it showed to be on the ring. extensions are more pricy and seem to get frizzy easier now. Still love them and was able to fix color issue. Just not the same”
Hi Chloe,
Thank you for sharing your feedback with us.
So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this.
Warmly,
Zala Hair Support
“My extensions came in a plastic bag, rubber banded together… when I first purchased extensions they came in a box with some care instructions and products…”
Thank you for sharing your feedback with us.
So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this.
Warmly,
Zala Hair Support
“Since when have we started being charged an international transaction fee on our orders??? And since when are have we started waiting for days for our to still stating “ ready to be shipped”
I am hoping the extensions are as good quality as they were before these changes. Have to see when the eventually get shipped and arrive”
Thank you for your interest in Zala!
So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this.
Warmly,
Zala Hair Support
“I have ordered extensions in the past and am happy with the quality of hair, although disappointed with the packaging this time around. Why did you take away the boxes?? It gave a more personalised and professional finish, especially being a hairdresser and using/reccomending your products.”
Hi Alexia,
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this.
Warmly,
Zala Hair Support
