“Colours and quality have changed and very dissatisfied. Glue is used on the tapings is a very poor quality also they used to come in boxes with all the Hair care products and stuff now they just come in just a plastic sleeve. Ridiculous for the money you spend. I’m over it.😡 I regularly order every month or morebut I’m now seriously thinking about changing who I buy from. I cannot get into my account. I have to purchase as a visitor. I’m sick of this site You have gone downhill.🤬”
Hello Monique
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
“Unsure why the extensions have changed, no option to have the normal tape rather than the “invisible” which might I add is not actually any better, they sit on the head weird thicker and uncomfortable, the shedding is insane, the tapes are not sticky, slip and fall out.
I have used zala hair for over 10 years- they are now unaffordable given it was almost 1500.
If I could take them out and send them back for a complete refund I absolutely would. But we know I’ll get is a 10% voucher for my next purchase”
Hi there,
Thank you for taking the time to share your thoughts. We genuinely appreciate your loyalty over the past 10 years and we’re sorry to hear that your recent experience with our extensions hasn't met your expectations.
We are committed to continuously improving our products, and your feedback about the tape and shedding is invaluable to us. We understand how frustrating it must be to deal with these issues, and we want you to feel satisfied with your purchase.
If you could please reach out to our customer service team at support@zalacliphairextensions.com.au, we would like to assist you further and explore options available to you. Your satisfaction is very important to us.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Zala Hair Support
“I was told next day delivery and I have not received my order as yet and I.am unable to track it. I need it for my daughter's wedding this week. I.will be asking for a refund if I do not receive my order.”
Hi Amalia,
We sincerely apologize for the inconvenience you've encountered with your order. We understand how important it is to receive your items, especially ahead of a special occasion like your daughter's wedding. Your feedback is important to us, and we want to ensure we assist you in resolving this situation.
Please reach out to our customer service at support@zalacliphairextensions.com.au, and we will do our best to track your order and provide you with an update as soon as possible. Thank you for your patience and understanding.
Wishing you a wonderful day!
Zala Hair Support
Hello Chawna
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
Hi Amanda,
Thank you for bringing this to our attention. We're truly sorry to hear that you have not received your package, and we understand how frustrating this must be for you. Please know that your experience is important to us, and we're here to help.
We recommend reaching out to our support team at support@zalacliphairextensions.com.au so we can investigate the issue further and provide you with an update.
We appreciate your patience and understanding as we work to resolve this matter.
Best,
Zala Hair Support
Hi Celeste,
Thank you for sharing your concerns regarding our return policy. We understand that it can feel frustrating, and we appreciate your input. Our policies are designed to ensure a smooth experience for our customers while balancing the quality of our products.
If you have any specific feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly at support@zalacliphairextensions.com.au. Your thoughts are valuable to us as we strive to improve.
Best,
Zala Hair Support
“Very disappointed in the quality of the hair. Came in cheap plastic bag, it used to come in a nice box with extras. I’ve used Zala for 4 years. Probably won’t anymore!”
“Where are my 2 hair orders!!!! I paid 2 business day last week. First the web would not work. Spent so much time with chat and fubally ordered. But …… no delivery. Pray it comes ASAP. my appt for Hair is Thursday. And I paid to have it shipped asap. 🙏🏻😭”
“VERY DISAPPOINTED! I search for halo; clip ins; 3 sizes of pony tails; and various weft sizes to finally find out that the color I have purchased for years has been discontinued.
Therefore, Ai purchased what I could and began my search for another Remy hair source which I found... Name Brand Wigs. I have purchased from them for as long as I have purchased from Zala but never noticed their inventory was so vast.
My recent purchase will be my last.”
Hi there,
We sincerely apologize for the disappointment you've experienced. We understand how frustrating it can be when colors you love are discontinued. We're continually working to improve our inventory and offerings, and we truly appreciate your feedback as it helps us in this process. If there's anything specific we can assist you with or if you’d like to share your thoughts in more detail, please feel free to reach out to us at support@zalacliphairextensions.com.au.
Thank you for being a valued customer over the years.
Best,
Zala Hair Support
We are sorry to hear that you are not completely satisfied with your Zala Hair Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at support@zalacliphairextensions.com.au and include a photo of your extensions so we can take a look at the issue. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
Hi Alicia!
Thank you for sending in your concerns. Upon looking at your account I do only see two orders from you for swatches, I do not see any orders for extensions yet. If this is not correct please reach out to us at support@zalacliphairextensions.com.au so we can take a further look into this!
Thank you!
Zala Hair Support
“Used the colour match service and sent 3 pictures of my blonde hair to be recommended “champagne blonde” only to be sent light brown hair extensions… what an absolute joke! Don’t waste your time or money!”
Hi Karlie,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
“I have been with zala for a wrote a few years. I have known zala is a cheaper brand. You can not do much with the previous extensions ( before going hybrid), you can't color them or they bunch up, some people can't even go longer then 8 weeks with out replacing cause the hair isn't quality hair. But the price for these compared to top line ones it's ok.
However these hybrid wefts. They are no good. They are single layered not double or triple bound. That means more work for the Stylist and more money cause of more time it takes.
I will not continue with these.”
“Since you lived to new website your service and answering questions in chat is terrible. I don’t get answers and now all my Zala dollars are gone and cost of your products has drastically increased. Will be finding new supplier. Colours in blonde on your website are all the same also so doesn’t provide clarity and I ordered the wrong colour because of this”
Hi Gwendalyn,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
Hi Keianna,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
Hi Ashlee,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
“I accidentally placed an order which I then tried to cancel 1 hour later. No response from the team. The order was shipped. I have asked for them to allow me to return the item for a full return. They are yet to respond. Customer service is appalling. Won’t order again.”
Hi Natalie,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
“Didn’t look like the colour from the picture and far from it. The hair looks grey! Also it came in a plastic bag rather than the normal Zala box I always get and didn’t come with little shampoo and conditioner”
“I am dumbfounded by how my zala hair extensions were delivered to me I’ve ordered from zala more than 3 times and I’ve always received a box with hair care products included but after spending 250+ on 20inch hair extensions and for it to be delivered loosely in the packaging just by itself makes it look so cheap and not worth the money I will not be buying from this company again”
Hi Karissa,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
Hi Andrea,
Thank you for your review.
Upon checking, we do show a member of our team has been in contact with you via email to provide you with further assistance.
Warmly,
Zala Hair Support
