Hi Elizabeth,
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
Kindly reach out to us at any time - we'd love to hear from you again!
Warmly,
Zala Hair Support
Hi Keianna,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
Hi Ashlee,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
“I accidentally placed an order which I then tried to cancel 1 hour later. No response from the team. The order was shipped. I have asked for them to allow me to return the item for a full return. They are yet to respond. Customer service is appalling. Won’t order again.”
Hi Natalie,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
Kindly reach out to us at any time - we'd love to hear from you again!
Warmly,
Zala Hair Support
“Didn’t look like the colour from the picture and far from it. The hair looks grey! Also it came in a plastic bag rather than the normal Zala box I always get and didn’t come with little shampoo and conditioner”
“I am dumbfounded by how my zala hair extensions were delivered to me I’ve ordered from zala more than 3 times and I’ve always received a box with hair care products included but after spending 250+ on 20inch hair extensions and for it to be delivered loosely in the packaging just by itself makes it look so cheap and not worth the money I will not be buying from this company again”
Hi Karissa,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
Hi Andrea,
Thank you for your review.
Upon checking, we do show a member of our team has been in contact with you via email to provide you with further assistance.
Warmly,
Zala Hair Support
Hi Nicole,
Thank you for your review.
A member of our team has contacted you via email to provide you with further assistance.
Warmly,
Zala Hair Support
“Excellent service - i chose the wrong hair colour, they had no problem helping me with what colour I should choose and quick, prompt communication. Recieved my exchange, and it's perfect! Thank you Team Zala”
Hi Cristal,
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
Kindly reach out to us at any time - we'd love to hear from you again!
Warmly,
Zala Hair Support
Hi Leah,
Thank you for sharing your feedback with us.
We are sorry to hear this. Our team has reached out via email to better assist you. Please be sure to check your inbox.
Warmly,
Zala Hair Support
Hi Kaila,
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
Kindly reach out to us at any time - we'd love to hear from you again!
Warmly,
Zala Hair Support
Hi Tatyana,
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
Kindly reach out to us at any time - we'd love to hear from you again!
Warmly,
Zala Hair Support
“I’ve been buying for 5 years now and seems to me like the quality has gone down. What happened to when they came in a box with samples? ordered a blonde color ring and ordered extensions that best matched what was on the ring. color was not the same as what it showed to be on the ring. extensions are more pricy and seem to get frizzy easier now. Still love them and was able to fix color issue. Just not the same”
Hi Chloe,
Thank you for sharing your feedback with us.
So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this.
Warmly,
Zala Hair Support
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
Kindly reach out to us at any time - we'd love to hear from you again!
Warmly,
Zala Hair Support
“I’ve ordered from here before and was very happy. This time around it seems very thin. Not enough so will have to order more. But I will say they did a perfect match for the colour. But for $180 Canadian dollars it would be too much for me to buy twice. Snickers 5 piece clip in. Last time when I ordered it came in a box with alittle bottle of treatment. This came in a bag and was surprisingly thin.”
Thank you for sharing your feedback with us.
So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this.
Warmly,
Zala Hair Support
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
Kindly reach out to us at any time - we'd love to hear from you again!
Warmly,
Zala Hair Support
Hi Megan,
Thank you for sharing your feedback with us.
So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this.
Warmly,
Zala Hair Support
Hi Megan,
Thank you for sharing your experience! We are pleased to hear that you are enjoying your Zalas!
Kindly reach out to us at any time - we'd love to hear from you again!
Warmly,
Zala Hair Support
“Hi. I have not received my hair halo yet. Also can’t track it’s location. I would suggest you don’t send review emails until people have received their goods or can at least track where they are at.”
Hi Marcelle,
Thank you for sharing your feedback with us.
So that our team can better assist you, please reach out to us at support@zalahair.com. We'd like to help you further with this.
Warmly,
Zala Hair Support
