Name: Zala Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 3.11

“I love it perfectly length and 100% human hair thanks ZALA”

Posted 7 months ago

Great to hear and we appreciate you sharing your feedback with us! Please touch base at any time - we'd love to hear from you again :) Warmly, Team Zala Hair

Posted 6 months ago

“The consult was fast and the hair expert was helpful. The color match was perfect.”

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Posted 7 months ago

Great to hear and we appreciate you sharing your feedback with us. Please continue to enjoy your Zala set and we're here for any questions along the way :) Wishing you a lovely rest of your day! Warmly, Team Zala Hair

Posted 6 months ago

“Never received it so I can’t leave a review”

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Posted 7 months ago

Hi Doreen, Thank you for reaching out to us. We're sorry to hear that you have not received your Zala order yet. Please reach out to us at support@zalahair.com so that we may look into this further - we're here to help! Warmly, Team Zala Hair

Posted 6 months ago

“the band is bunchy and wavy and does not sit flush against the scalp”

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Posted 7 months ago

Hi Brandy, Thank you for sharing your feedback with us. We're sorry to hear this. Brandy, please reach out to us at support@zalahair.com. We'd like to help you further with this. Warmly, Zala Hair Support

Posted 6 months ago

“I am extremely disappointed with my recent experience. This is the second time I have encountered an issue with my order #389829. I paid for two-day shipping, and I expected my hair extensions to arrive by June 12th. However, according to the tracking information 9400150105501005292933 delivery is not scheduled until Monday, June 16th.”

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Posted 7 months ago

Hi Esibella, Thank you for sharing your feedback with us. We're sorry to hear this. We do show that our team has assisted you with a replacement order. Please let us know if we can assist you further. Warmly, Zala Hair Support

Posted 6 months ago

“Hair was good but not the packaging came in a bag you use to send in a box with shampoo conditioner samples.”

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Posted 7 months ago

“Perfect length and so shiny!”

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Posted 7 months ago

Hi Mitchell, Thank you for your lovely review! We're delighted to hear that you’re enjoying the perfect length and shine of your purchase. Your feedback truly brightens our day, and we’re here to help if you need anything else! Warm wishes, Team Zala Hair

Posted 7 months ago

“I have bought ZALA hair extensions in the past multiple times and have been really impressed with the quality and packaging. The ZALA box that the hair was protected in was amazing!, came with care instructions and everything. However, I have just purchased nearly $400 worth of extensions and was shocked and very disappointed to find that these were delivered unprotected in a black plastic bag… no packaging whatsoever, no care instructions! What has happened ???? Photos provided of how they came this time vs the old packaging they used to come in!”

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Posted 7 months ago

“I’ve spent thousands of dollars with your company over the past ten years. I’ve sent referrals. However, I recently experienced terrible customer service experience. I have 16k points… but for what? Y’all changed the coupon allotment. Also, the quality of the extensions has GREATLY and extremely declined-hence me reaching out about them falling out immediately after installing them. Instead of sending me a new set I had to get mine removed and had to spend more money… to send the hair back. After spending the amount of money I’ve spent with this company - I’ll never recommend these extensions ever again. Super sad that these are no longer from Australia and the amazing quality that they used to be. Keep cutting corners… I promise people are talking about the terrible quality of these extensions. And instead of just sending me new extensions- I had to pay to have them removed and all y’all sent was a little bottle of shampoo? Wow. Check out the followers I have. The right thing to do would have been to send at least another pack of hair. I miss the old zala.”

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Posted 7 months ago

Hello Heather, We are genuinely sorry to hear about your recent experience with our customer service and the quality of our extensions. Your loyalty over the past ten years is valued, and it’s disheartening to know we didn’t meet your expectations this time. We’re actively working to improve and your feedback plays a crucial role. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day! Warm wishes, Team Zala Hair

Posted 7 months ago

“I was very happy with the product, it arrived promptly and on time for the event. The quality of the piece was very good and looked amazing on the night. The recommended colour was out of stock at time of purchase, so I purchased two, one a shade darker and the other a shade lighter than recommended with the intent to return whichever was not used. I did return the unused item promptly and I was notified it was received in your warehouse 13 days ago now and I am yet to receive my refund. The website states the return should be processed with 3-5 business days of its return. I am wondering how much longer the refund will take to be processed?”

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Posted 7 months ago

Hi Bianca, Thank you for your thoughtful review! We’re thrilled to hear that you were happy with the product quality and that it enhanced your event. We apologize for the delay with your refund and understand how important it is to resolve this quickly. Please rest assured that our team is working to process it as soon as possible. We appreciate your patience and support! Warm wishes, Team Zala Hair

Posted 7 months ago

“Too small”

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Posted 7 months ago

Hello Miriam, We are truly sorry to hear that the size did not meet your expectations. Your feedback is important to us, and we want to help you find the right fit. If you need assistance, please feel free to reach out to our support team at support@zalacliphairextensions.com.au. We're here to help! Warm wishes, Team Zala Hair

Posted 7 months ago

“I am very disappointed, I never received my hair, can I get a refund please”

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Posted 7 months ago

Hello Sanduni, We are truly sorry to hear about your disappointment in not receiving your hair. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at support@zalacliphairextensions.com.au so we can take a look at the issue. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter. Warm wishes, Team Zala Hair

Posted 7 months ago

“Feels Amazing looks so natural”

Zala Hair 5 star review on 30th May 2025

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Posted 7 months ago

Hi Erin, Thank you so much for your wonderful review! We’re thrilled to hear that our products feel amazing and look so natural on you. Your satisfaction means everything to us, and we can’t wait to continue providing you with the best experience. Best wishes, Team Zala Hair

Posted 7 months ago

“No one gets back to you”

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Posted 7 months ago

Hello Kerrianne We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 7 months ago

“I ordered two products that were supposed to both be champagne blonde and the two products weee completely different shades.”

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Posted 7 months ago

Hello there! We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 7 months ago

“Love ❤️ But miss the nice strong packaging, now just dropped into a plastic bag”

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Posted 7 months ago

Hi there, Thank you for your heartfelt review! We're so glad to hear that you love our products. We appreciate your feedback about the packaging, and we're continually looking for ways to improve. Your input is invaluable to us, and we hope to enhance your experience in the future. Best wishes, Zala Hair

Posted 7 months ago

“Next day delivery was greatly appreciated. Simple and easy ordering process. Very happy as always. Thank you!!”

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Posted 7 months ago

Hi Kitt, Thank you so much for your lovely review! We're delighted to hear that you appreciated the next day delivery and found the ordering process simple and easy. It's always wonderful to know that our customers are happy with their experience. We look forward to serving you again soon! Warmest regards, Zala Hair

Posted 7 months ago

“Would buy these extensions every single time! AGAIN and AGAIN and AGAIN!!!!”

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Posted 7 months ago

Hi Alexzandra, Thank you so much for your glowing review! We're thrilled to hear that you're so happy with our extensions and that you’re a repeat customer! Your enthusiasm truly motivates us to keep delivering the best quality products. We can't wait to serve you again and again! Warm wishes, Zala Hair

Posted 7 months ago

“I am extremely frustrated as I have been trying to purchase the 12" hair extensions in Sunkissed. It has been sold out for a number of weeks. I have sent 3 messages to Zala asking when the product will be back in stock, but I have not had a reply. Terrible customer service!!!!!”

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Posted 7 months ago

“I have been buy zala hair extensions for years and this time around I couldn't get the 20inch as it was now only offering 18inch or 22inch went with the 18 because the picture made the 22inch look way to long ans when they came they didnt even look 18inch The hair just doesn't feel or look the same it's giving a very cheap vibe”

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Posted 7 months ago

Hello there! We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

Zala Hair Reviews