“They’re constantly matting. I have a good hair care routine and always put oil in my hair (when freshly washed, at night and sometimes when dried) as they constantly feel so dry and very very fake. I thought it was just because I was away on holiday but the more I’ve had them in the more I’ve noticed nothing is changing. I also had an experience where I went in the sea and made sure my hair was well protected with conditioner and then plaited it and it came out completed knotted to the point I lost so much hair trying to unknot it”