Hi there,
We truly apologize for your experience and appreciate your feedback. We strive to meet our customers' expectations and are committed to finding a resolution for your concerns. If you have any questions or need assistance with your current extensions, please reach out to support@zalacliphairextensions.com.au and we will be happy to help!
Thank you once again for sharing your thoughts, and we wish you a wonderful day!
Best regards,
Zala Hair Support