“I collected my purchase from my local post office today, Thursday 15th January 2026. The clasp on my item is faulty. It does not close. I will be taking my item to your Zamels store in Knox City, wanting south. I have spoken to the store manager, Debbie. She will exchange my item for a new one. I am very disappointed. This is not the first time I have purchased an item online and it has been faulty on arrival.”
“Packed terribly - chucked into a gift bag so that it arrived a knotted mess that took a long time to very carefully and delicately undo. Was packed as if ready to be gifted so luckily I checked it else the giftee would have opened up a tiny clump of knotted gold. Treat, store and package your jewellery a bit better!”
