“I received a badly cracked watch -- twice!
This is the first negative review I've ever written about anything. I ordered this Xeric watch as a Christmas present and we opened it on Christmas Day to discover it was terribly cracked. I reached out to Xeric and they asked me to return the watch in exchange for a replacement. I was initially told that a new one would not be shipped until the damaged watch was received (not once I sent it). I was offered a $20 refund to cover the shipping costs or a $30 store credit (meaning I'd pay $20 in shipping out of pocket and a bonus of $10 to buy another one of their unreliable products). It's absurd to offer a $30 store credit when I'm meant to pay for the shipping for an item that arrived broken, but I digress. Fortunately, the customer service rep expedited the shipping process and for that I was appreciative.
I have still not received a refund for the shipping of the first watch, three weeks after sending them the tracking number.
The second watch arrived three weeks after shipping out the original one. Excitedly, I opened the box to discover this watch was cracked just as badly if not worse than the first one. Abysmal.
In recap: I've waited five weeks for a watch that arrived broken twice, sent seven emails about it, will have to package/drive to/ship the box back a second time (hoping I'll get my $40 refunded) and will ultimately be watch-less.”
“I’ve only had it for a few days, but its a huge conversation starter and I’m constantly getting compliments on it! Aesthetics aside its functioning like a truly great time piece.”
“This exciting style and deisgn make you want to wear this watch all day! Get ready to receive many complements on the style and lume. Time accuracy is great. The leather strap is very comfortable and its easy release make it fun and easy to chagne strap for every occasion. Overall, a great watch”
“Stunning design with great functions. Shows accurate time and it is easy to read it. A one of a kind watch that deserves to be in every collection! Amazing quality with a unique design! Amazing lume glow in the night time - the universe is on your wrist.”
