“After many hours of careful research, I purchased a 10.25" Xtrons Android Head Unit for my 2013 BMW 320d GT F34. There were many other much cheaper and better spec versions on the web of course but I decided to go for quality not price. After ordering, I was impressed that “Stella” emailed me to check that I had the correct unit for my car, so far so good!
I was even tempted to fit this myself but used Xtrons' recommended installer Philip in Langley, Slough. I was really looking forward to this upgrade for my Satnav and Infotainment System, I have the older 4mb ram and 64mg rom version as that was all they were offering.
After trying to fit this for me on Friday 11th April at 15:00 the engineer Philip, said "I think you've bought the wrong unit" this one does not integrate with your car!
He is the Xtrons recommended expert, so I believe he knows what he is doing.
I now have a very expensive lump of plastic in my boot and am awaiting the result of his "chat" with tech support in China. Now I am not happy with Xtrons at all. I wasted the two hours driving there and back and 1.5 hours with the engineer, what a disappointing afternoon!
I really wanted to give Xtrons and Philip a great review on here, but currently I am unable to do so of course!
Time to test their customer support, is it going to be any good after all.
What is going on Xtrons?
Tony”
Hi Anthony,
I am very sorry to hear about your experience.
We confirm that this unit is definitely compatible with your car model! We carefully design different systems for specific car models to ensure a perfect fit. While Philip is a great installer, he hasn't actually worked with this particular model from us before, so he might not be familiar with its unique features.
We have sent you some installation notes by email, but have not received your feedback yet. Is the installation successful?
Please do not hesitate to contact us should you have any further questions.
Kind regards,
Xtrons Team
