“I have purchased xtrons head unit and front/rear cam, i had a missing part of my rear cam which is one sided (MISSING SCREW). I contact xtrons and they responded with 24hrs. They really care about their customers. I highly recommend this company as my top customer service and they quality of their products. Keep it up xtrons.”
“I've bought the android drop down unit It seems like a nice unit, delivery was good but no apps seem to work and when I've tried to contact them no reply. Really poor”
“After installing correctly the strong lights just flashed once or twice and that was it. ongoing complaint
And ut won't let me upload the video evidence”
“I bought a midrange head unit and DAB adapter but I needed another harness loom, TBF they did mention in their website to double check so that was on me.
Fitting it to my 2015 Yeti was easy and fast, about half an hour.
Do check online YouTube videos for more info, plenty of good ones.
Everything arrived fast, like 2 days fast. I'm having a small issue with the canbus but I know what I did wrong...don,t update the driver. So a quick reset and all good.
Cheers.”
“Brought a car radio, it arrived quickly, looked exactly as stated. My car was second hand and the wired plugs were not compatible. ( They had been changed from original wires without my knowledge.) Sadly I had to return it, communication with Xtrons UK was brilliant and could not fault them.”
“Very pleased with the help given by Gabby regarding fitting a PX uniot to my car. The Rover has been out of production since 2005 but Gabby was able to help and come up with a solution.”
“Excellent Company, smoothest order I've ever had for my car stereo, I also bought an Xtrons OBD2 and will be using it in the near future.
Easiest stereo I've fitted and it all works superb.
Would be happy to recommend your company to friends and family,”
“Despite the cost and buyer beware these to not come with a wirring diagram, so unless you know 100% what you are doing they will end up in the box like mine as know one wants to touch them. Very poor for the money.”
Hi David,
We're really sorry to hear that your experience didn’t meet your expectations.
We suggest all the fitting be done by professionals. There is a wiring diagram on the top of the unit so you can refer to it.Thanks.
We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk or techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing.
Kind regards
XTRONS team
“Excellent kit and the quality is beyond expectation. It has elevated my in car entertainment no end. Sound quality is very good. Time will tell how reliable and versatile this unit is.”
“After many hours of careful research, I purchased a 10.25" Xtrons Android Head Unit for my 2013 BMW 320d GT F34. There were many other much cheaper and better spec versions on the web of course but I decided to go for quality not price. After ordering, I was impressed that “Stella” emailed me to check that I had the correct unit for my car, so far so good!
I was even tempted to fit this myself but used Xtrons' recommended installer Philip in Langley, Slough. I was really looking forward to this upgrade for my Satnav and Infotainment System, I have the older 4mb ram and 64mg rom version as that was all they were offering.
After trying to fit this for me on Friday 11th April at 15:00 the engineer Philip, said "I think you've bought the wrong unit" this one does not integrate with your car!
He is the Xtrons recommended expert, so I believe he knows what he is doing.
I now have a very expensive lump of plastic in my boot and am awaiting the result of his "chat" with tech support in China. Now I am not happy with Xtrons at all. I wasted the two hours driving there and back and 1.5 hours with the engineer, what a disappointing afternoon!
I really wanted to give Xtrons and Philip a great review on here, but currently I am unable to do so of course!
Time to test their customer support, is it going to be any good after all.
What is going on Xtrons?
Tony”
“Head unit did not meet expectations. UI terrible. Many features didn't work, including reversing sensor. Had to buy an additional wiring harness (not specified on purchase) to actually get the unit to work.”
Dear Adrian,
Thank you for bringing your concerns to our attention.
Please contact our dedicated support team at hello@xtrons.co.uk or techsupport@xtrons.com for immediate assistance with your technical concerns. Our team is committed to providing you with comprehensive support.
Regarding product compatibility, we would like to clarify that units with a 52-pin interface require additional installation cables, as specified in our product documentation. We appreciate your understanding in this matter.
Best regards,
XTRONS Team
“Despite recieving an item that was not so great , it's clear the company is quite good as they communicate effectively if you have any issues and are willing to offer a refund fairly hassle free if your concerns are legitimate.”
