“Despite the cost and buyer beware these to not come with a wirring diagram, so unless you know 100% what you are doing they will end up in the box like mine as know one wants to touch them. Very poor for the money.”
Hi David,
We're really sorry to hear that your experience didn’t meet your expectations.
We suggest all the fitting be done by professionals. There is a wiring diagram on the top of the unit so you can refer to it.Thanks.
We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk or techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing.
Kind regards
XTRONS team
“Head unit did not meet expectations. UI terrible. Many features didn't work, including reversing sensor. Had to buy an additional wiring harness (not specified on purchase) to actually get the unit to work.”
Dear Adrian,
Thank you for bringing your concerns to our attention.
Please contact our dedicated support team at hello@xtrons.co.uk or techsupport@xtrons.com for immediate assistance with your technical concerns. Our team is committed to providing you with comprehensive support.
Regarding product compatibility, we would like to clarify that units with a 52-pin interface require additional installation cables, as specified in our product documentation. We appreciate your understanding in this matter.
Best regards,
XTRONS Team
“Order head unit and camera, camera was wrong, support was useless, so sent both back, shame because I liked the head unit, but couldn't get any useful help from xtrons support team.”
Hi!
Im sorry to hear about your experience. Did you know we have plenty of ways you can contact us? we have techsupport@xtrons.com, hello@xtrons.co.uk, Mario@xtrons.co.uk and many more, for example official installation group on facebook where over 2000 people in the community are trying to help the best way they can :)
drop me an email on Mario@xtrons.co.uk and im sure we can work something out to keep you satisfied
Kind Regards
“I’ve attempted to get after sales assistance since my purchase in march and no contact other than this review can be made. Therefore here’s my review I’ve no idea how good the equipment is because to date I cannot get the unit working and no one from this company seems to be bothered to answer my request for assistance. On the face of it everything seems to look perfect until you discover nothing is compatible with your vehicle. My advice is don’t buy from this company.”
Hi!
Im sorry to hear about your experience. Did you know we have plenty of ways you can contact us? we have techsupport@xtrons.com, hello@xtrons.co.uk, Mario@xtrons.co.uk and many more, for example official installation group on facebook where over 2000 people in the community are trying to help the best way they can :)
drop me an email on Mario@xtrons.co.uk and im sure we can work something out to keep you satisfied
Kind Regards
“Ordered IE72MTV specifically for Skoda Octavia 2012, from website with DAB radio option, unit arrived very quickly with car specific wiring. Had to utilise the internet after hours of searching to find how to fit as no instructions were supplied with the unit or DAB. Installation went well but a lengthy process to fit all the aerials without instructions. Unit looks great, but trim around not supplied or explained on the Xtrons website. After an additional payment, the facia arrived after a couple of days and looks good when fitted.
Operational manual supplied is woefully poor to explain the operation of the unit and accessories. I am still researching on the internet to enable the phone, Sat Nav and other functions to get the best out of the product.
The customer experience would be enhanced significantly, by providing generic fitting, unit setup and getting the best out of your purchase videos.”
HI!
The unit should be installed by professional as per warranty terms :) anyway, dont worry about it. your warranty will still be in tact.
Word of explaination:
thsi unit fits:
For Volkswagen
For Amarok (2010-2015), Beetle (2011-2015), Bora (Jetta)(2005-2015), Caddy (2004-2015), EOS (2006-2015), Golf MK5/V5/A5/1K(Variant/GTI/Estate) (2003-2009), Golf MK6/VI6/A6/5K (GTI/Wagon/R/Variant/Estate/Cabriolet) (2008-2013), Golf Plus (2004-2013), Jetta V/A5/1K (2005-2009), Jetta Vl/A6/1B (2010-2015), Passat B6/3C (Estate/Sedan/Wagon) (2005-2010), Passat B7/3C (Estate/Sedan/Wagon/Alltrack) (2010-2014), Passat CC (2008-2011), Polo MK5/6R (GTI/Sedan) (2009-2014), Scirocco Mk3 (2008-2011), Magotan (2007-2013), Sharan (2010-2014), Touran (2003-2014), Tiguan (2007-2013), T5 Multivan (2010-2013), T5 Transporter (2010-2013), T5 Caravelle (2010-2015), Vento (2009-2015)
For SKODA
For Fabia (2007-2014), Fabia Combi (2008-2014), Roomster (2006-2015), Octavia (2007-2012), Yeti (2009-2015), Superb (2008-2015)
For SEAT
For Alhambra (2010-2015), Altea (2004-2015) , Altea XL (2007-2015), Leon Mk2 (2005-2012), Toledo (2004-2015)
If we had to include installation instructions for every single car, then the package would include mostly paper. The unit has wiring diagram available online, or upon request, also, we have official installation group on facebook if you need any help with the installation. Wiring diagram is sufficient to plug this unit to matching cars, as it describes what each cable do.
Kind Regards
Mario
“Going to return one I bought for S3 8p,has alot of static noise is terrible,tryed different leads nothing worked,so much for plug and play, it's a shame as the unit itself seemed good just the static noise let's it down,mines has Bose system in it,sad as was looking forward to having more modern head unit
Message them on website not anything back so returning it”
“I purchased a TSD700L from Xtrons in 2021 and installed it in my Land Rover Defender. The reverse camera and dash-cam work great, and the audio quality through my cheap speakers is good. BUT THE RADIO WILL NOT STAY TUNED. Using my wing-mounted aerial for FM reception, the unit will not stay on the frequency for a station more than a few minutes, before it seeks another frequency.
Just last week I got a Xtrons RANT01 windscreen mounted aerial hoping it would be more compatible but that does not seem to have improved things.
It seems that either the quality is not what I hoped for, or I have a defective product”
Thank you, Andrew, for your feedback about your experience with Xtrons UK. We truly appreciate the time you've taken out of your day to let us know about your purchase and we're sorry to hear about the radio not staying tuned.
Please don't worry, we will do our best to help. Have you contacted our support team yet? if not, would you mind sending a email and provides more details such as some pictures. It would be better if you could record a short video. Once we get the detailed info, our support team will study it carefully to help you find a good solution as soon as possible.
We really appreciate your kind understanding and support.
“Firstly does not fit the adapter they recommended for my transit custom , support is awfull don't get reply to questions dab dongle does to work apps just close at times, software is clunky and have to repeat steps , expected more from one of there premium units , I actually went with xtrons over cheaper units because they stated they had good support”
Thanks for taking the time to let us know about your experience, Martin. we apologize for the issues you have faced.
We reply every emails of our customers everyday. Normally it takes only a few hours. Sometimes during busy hours, it may take longer, but it is not expected to take over 24 hours.
We have checked all our email systems, however, we didn't find the email with the questions about DAB. I am afraid maybe the email is lost or mis-delivered.
Please don't worry, we are here to help. In this case, would you mind trying again to send a new email and provide more details about the case you enounctered about the DAB dongle step by step? It would be better if you could take some pictures.
Once we get the info, we will have our experts to study it carefully and provide a good solution as soon as possible.
Sorry again for the inconvenience and we really appreciate your kind understanding and giving us the chance to help you fix the case.
“Not a happy customer due to the fact that the installation instructions could do with a update the ones that you downloaded also it doesn't line up with the holes in the centre console
Watched a few you tube videos and it makes more sense than your instructions
Still not fitted it still in box awaiting for your technical support to answer my questions”
Thank you for letting us know about your experience, Alan. We sincerely appreciate it and apologize for any inconvenience caused by the instructions you downloaded and the difficulties you encountered during installation.
We will send your feedback to our R&D department. Also, we will check and improve our user manual.
Our units are designed to fit the listed vehicles perfectly. We will check it carefully to find out how the issue happened.
We are sorry that you are still waiting for the email from our our support team. And we just find the reason why it takes longer for you to get the reply is because the email you sent is filtered to the spam box.
Please don't worry. Since you have submitted a ticket by email, would you please let our support team to continue to follow up your case? They will study your case carefuly and provide you professional help by email.
Thanks very much for your kind understanding.
Please let us know and we will make sure to address your concerns and do our utmost to improve the installation service for our customers.
Thank you very much for taking the time to share your experience with us, Usman. We really appreciate your feedback about Xtrons UK. We apologize for any issues you experienced and would like to make it up to you. Have you contacted our after-sales team by email yet and may I have your order ID? Could you please contact us by email long-james#xtrons.co.uk （replace # with @) and tell us more about them so we can rectify them in the future? Once we get it, we will do our best to find a satisfactory solution for you. Thank you very much for your help.
