Xtrons UK Reviews

Name: Xtrons UK
Address: Room 904-A, 9/F, YAN HING CENTRE, 9-13 WONG CHUK YEUNG STREET,, Hong Kong, Sha Tin
Rating: 4.08

4.1 Rating 310 Reviews

75 %

of reviewers recommend Xtrons UK

About Xtrons UK:

Celebrating 20+ years of automotive excellence, XTRONS is the industry leader in premium car entertainment systems and vehicle technology upgrades.

Since 2005, we've been transforming ordinary drives into extraordinary experiences with our cutting-edge Android car stereos, head units, and entertainment screens. Specialising in seamless vehicle integration, our products feature immersive HD displays, intuitive controls, and advanced connectivity options including GPS, Bluetooth, Wi-Fi, and 4G LTE.

What sets us apart:

- Over two decades of manufacturing expertise in car audio systems
- Octa-core processors with 4GB RAM and up to 128GB storage
- Custom solutions for luxury brands including Mercedes-Benz, BMW, Audi, and Volkswagen
- 4K video capability and Android 10+ platforms
- Next-day delivery available across the UK
- Commitment to realistic pricing with exceptional customer service

Our dedicated development and design teams work together to create simple yet effective products that combine visual appeal with cutting-edge functionality. Whether you're looking to upgrade your car's entertainment system or enhance your vehicle with the latest tech accessories, XTRONS delivers modern solutions that maximise your car's potential.

Experience the difference that 20 years of innovation makes – upgrade your ride with XTRONS today.

Xtrons UK 5 star review on 18th September 2025

Keonte Brown

Xtrons UK 5 star review on 2nd September 2025

Jason Mills

Xtrons UK 5 star review on 15th April 2025

Peter

Xtrons UK 5 star review on 28th November 2024

Victor Okoawo

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty screen sent and would not send a replacement unless I returned my purchase Or expect me to purchase another unit and return this faulty screen Worst customer service I’ve come across This unit is fitted so I would have to actually unwire the full installation just to fix a screen ! Crazy”

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Posted 6 days ago

“Appalling.”

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Posted 1 week ago

“Sie schreiben hier einen Kunden in Deutschland an, also erwarten wir das auch in deutscher Sprache. Ansonsten haben wir beim Kauf des Xtrons nur eine Bedienungsanleitung in englischer Sprache erhalten. Wir haben bereits 3x beim Kundenservice versucht eine deutschsprachische Anleitung zu bekommen. Es wurde uns ein Link gesendet, den Google aber nicht kennt. Lässt sich nicht ausdrucken. Wie also soll ein Radio eingestellt werden ohne Anleitung ??? Kein guter Kundendienst, schwache Leistung, nicht empfehlenswert an andere mögliche Kunden. Sie verkaufen ein Radio an einen deutschen Kunden, deshalb gehört dazu eine Bedienungsanleitung in deutscher Sprache ! ! ! Grüße Rainer Klimke”

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Posted 2 weeks ago

“The unit I bought wouldn't recognise my car, the steering controls dont work and the dab has no sound. The unit looks nice but at the moment is just an expensive Bluetooth connection! Xtrons has no live chat it's email or post in a Facebook group which is poor for a big company.”

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Posted 2 weeks ago

“I'm very disappointd in Xtrons. The head unit I seleced was promoted as being compatible with my vehicle . Sadly there was no included wiring adaptors that will work for GM/Chevrolet. Customer service provided no solution and recomended that I source my own adaptor. I do not believe I should have to do this since the unit was supposed top be compatible.”

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Posted 2 months ago

Hi Barry Thank you for your feedback, and we sincerely apologize for the frustration with the adapter. To ensure compatibility, we had shared pre-sale photos indicating that your car's interface is not supported. We understand this is disappointing. For these less common interfaces, we must advise customers to source the correct part locally for a perfect fit. We are here to help you identify the right adapter. Please check your private messages so we can assist you further. We regret that we couldn't offer a more tailored option for you at the time. We are now looking into expanding our adapter partner network to better serve similar cases in the future. Kind regards Stella

Posted 1 month ago

“Insoddisfatto”

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Posted 2 months ago

“Unfortunately despite giving a complete description of my car digital display monitor Vw Jetta 2024 and my need for its replacement because of its lack of android play , the xtron unit with its peripherals offered and sent to me are a complete wrong unit. Please arrange a replacement. Regards”

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Posted 2 months ago

Hi there, We're really sorry to hear that your experience didn't meet your expectations. We want to ensure you have the best experience possible, so please feel free to reach out to our other support team at hello@xtrons.co.uk. We’re here to help and will do our best to assist you with the issues you’re facing. Kind regards XTRONS team

Posted 2 months ago

“I was referred to a certain CarPlay dongle when there was a better one suitable for what I was asking for.”

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Posted 3 months ago

“Perfect timing for a review! I received my EXL05 cable last week and after establishing it was the incorrect cable I wanted to take advantage of the 30 day return or exchange offer that xtrons have. I’ve emailed 3 times now requesting communication and received absolutely nothing in response! This delay has put my project back severely and has caused me to have to put my car back together again! To say I’m disappointed is an understatement and I’m just glad I only bought a cable and not a head unit too. This failure to respond has resulted in me having to commence a chargeback via my credit card company. Disgusting customer service and I will never use you again. Ben Smith”

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Posted 5 months ago

Hi Ben, We're really sorry to hear that your experience didn't meet your expectations. We're sorry that all your emails were mistakenly marked as spam and we were unable to respond in a timely manner. We want to ensure you have the best experience possible, so please feel free to reach out to our other support team at techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing. Kind regards XTRONS team

Posted 5 months ago

“After installing correctly the strong lights just flashed once or twice and that was it. ongoing complaint And ut won't let me upload the video evidence”

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Posted 6 months ago

“Unfortunately a faulty unit was delivered. Perhaps quality control is not as good as it should be.”

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Posted 7 months ago

Hi Mark, We're really sorry to hear that your experience didn't meet your expectations. This is due to a bug handbrake cable, which can be fixed by cutting the cable. We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk or techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing. Kind regards XTRONS team

Posted 5 months ago

“After many hours of careful research, I purchased a 10.25" Xtrons Android Head Unit for my 2013 BMW 320d GT F34. There were many other much cheaper and better spec versions on the web of course but I decided to go for quality not price. After ordering, I was impressed that “Stella” emailed me to check that I had the correct unit for my car, so far so good! I was even tempted to fit this myself but used Xtrons' recommended installer Philip in Langley, Slough. I was really looking forward to this upgrade for my Satnav and Infotainment System, I have the older 4mb ram and 64mg rom version as that was all they were offering. After trying to fit this for me on Friday 11th April at 15:00 the engineer Philip, said "I think you've bought the wrong unit" this one does not integrate with your car! He is the Xtrons recommended expert, so I believe he knows what he is doing. I now have a very expensive lump of plastic in my boot and am awaiting the result of his "chat" with tech support in China. Now I am not happy with Xtrons at all. I wasted the two hours driving there and back and 1.5 hours with the engineer, what a disappointing afternoon! I really wanted to give Xtrons and Philip a great review on here, but currently I am unable to do so of course! Time to test their customer support, is it going to be any good after all. What is going on Xtrons? Tony”

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Posted 8 months ago

“While I brought the item off you I did ask 3 weeks ago would I need said item, you never replied. Then said item turned up looking worst for wear.poor customer service.”

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Posted 10 months ago

Hi Darren, I’m really sorry to hear that your experience didn’t meet your expectations. It's concerning to hear that you felt ignored when reaching out to us, and I apologize for any inconvenience that caused you. We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk or techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing. Thanks for your feedback, and I hope to hear from you soon. We are happy to replace it Kind Regards

Posted 10 months ago

“Items arrived quickly, however i've being trying to message Xtrons through their website about a problem i have & have had no response to my problem. So supplying goods very good, but just don't try their messaging service as they don't respond.”

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Posted 1 year ago

Hi! Im sorry to hear about your experience. Did you know we have plenty of ways you can contact us? we have techsupport@xtrons.com, hello@xtrons.co.uk, Mario@xtrons.co.uk and many more, for example official installation group on facebook where over 2000 people in the community are trying to help the best way they can :) drop me an email on Mario@xtrons.co.uk and im sure we can work something out to keep you satisfied Kind Regards

Posted 1 year ago

“Really disappointed. The unit worked fine for one day then stopped. I’ve sent email after email trying to get either a replacement or a refund and so far I’ve had little to no response apart from trying to see if the cigarette lighter will power the unit?!?!? What a joke. I hope someone from XTRONS reads this as I don’t know what to do moving forward apart from contacting my credit provider and seeking a refund.”

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Posted 1 year ago

Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk , I am sure we can find satisfying solution. Id like to note, that apart from customer service emails, we also provide help on social platforms, we have official installation group on FB where you can ask questions, and find solutions, and we also have forum :) Plenty of ways to get help, So contact me on my email, and ill try to keep you satisfied Kind Regards Mario Customer Satisfaction Team

Posted 1 year ago

“I would have liked to experience xtrons equipment but the courier company failed to deliver my item.”

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Posted 1 year ago

HI! Looks like DPD tried to deliver 3 times, and failed so the parcel came back to us. You should get automatic refund. Please contact me on Mario@Xtrons.co.uk so i can assist you further on the matter. Ill be happy to help. Kind Regards Mario

Posted 1 year ago

“Sadly both drop down DVD players were faulty having the same issue of not being able to grip a disc properly and just spinning freely. Customer service was ok but several days delay in responses.”

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Posted 1 year ago

Hi! I am very sorry to hear about your experience. I have tested both of your units and both were working fine :) Kind Regards Mario Customer Satisfaction Team

Posted 1 year ago

“2 weeks later I'm still waiting for a rear view camera I ordered for next day delivery. Can't comment on the camera as still don't have it.”

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Posted 1 year ago

Hi! I am very sorry to hear about your experience. We did sent the parcel out according to our system, but after contacting DPD looks like they have lost the parcel. I will send you new one, for tomorrow delivery :) Again, I'm really sorry for the delay. Kind Regards Mario Customer Satisfaction Team

Posted 1 year ago

“Unable to arrange a return due to no UK phone number, no answer to email and no dial tone to china phone number”

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Posted 1 year ago

“Do not work properly impossible to get a hold of the company so stressful”

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Posted 2 years ago

Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk , I am sure we can find satisfying solution. Kind Regards Mario Customer Satisfaction Team

Posted 2 years ago

Xtrons UK is rated 4.1 based on 310 reviews