Xtrons UK Reviews

Name: Xtrons UK
Address: Room 904-A, 9/F, YAN HING CENTRE, 9-13 WONG CHUK YEUNG STREET,, Hong Kong, Sha Tin
Rating: 4.14

4.1 Rating 403 Reviews

77 %

of reviewers recommend Xtrons UK

About Xtrons UK:

Celebrating 20+ years of automotive excellence, XTRONS is the industry leader in premium car entertainment systems and vehicle technology upgrades.

Since 2005, we've been transforming ordinary drives into extraordinary experiences with our cutting-edge Android car stereos, head units, and entertainment screens. Specialising in seamless vehicle integration, our products feature immersive HD displays, intuitive controls, and advanced connectivity options including GPS, Bluetooth, Wi-Fi, and 4G LTE.

What sets us apart:

- Over two decades of manufacturing expertise in car audio systems
- Octa-core processors with 4GB RAM and up to 128GB storage
- Custom solutions for luxury brands including Mercedes-Benz, BMW, Audi, and Volkswagen
- 4K video capability and Android 10+ platforms
- Next-day delivery available across the UK
- Commitment to realistic pricing with exceptional customer service

Our dedicated development and design teams work together to create simple yet effective products that combine visual appeal with cutting-edge functionality. Whether you're looking to upgrade your car's entertainment system or enhance your vehicle with the latest tech accessories, XTRONS delivers modern solutions that maximise your car's potential.

Experience the difference that 20 years of innovation makes – upgrade your ride with XTRONS today.

Xtrons UK 5 star review on 8th September 2026

Peter Scheire

Xtrons UK 5 star review on 20th August 2026

横山剛

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying from Xtrons was super fast and their service was great. However, shipping with DHL is a nightmare—the initial tracking stated 5 to 6 days, but it is now taking over two full weeks to arrive. Great seller, but the long shipping time is awful 😤Had I known the delivery would take this long, I would have visited a local dealer in my city and installed an alternative instead.”

Helpful Report

Posted 1 week ago

Hi, thank you for your feedback! We’re very happy to hear that you were satisfied with our service. 😊 We’re sorry about the frustration with the DHL delivery. Just to clarify, your order was placed on August 24 and shipped on August 25, and the tracking showed that it had arrived in your local area by September 1. You will receive it soon. We completely understand how disappointing it is when the actual delivery takes longer than the initial estimate, and we sincerely apologize for the inconvenience. Thank you again for your patience —we really appreciate it! Best regards XTRONS Team

Posted 1 week ago

“Paid £450 for xtrons system for my bmw and it is not 100 percent compatible as my obd code reader can not now communicate with head unit . Very poor after sales advice and no resolution . Would not buy again complete waste of money”

Helpful Report

Posted 4 weeks ago

“This is the most unprofessional company I've ever dealt with since I started ordering online. I've sent emails asking to return the product; they say I have 30 days to do so, but only seven days have passed for me. They aren't responding to my emails asking to return the product because it isn't compatible with mine. I've never seen anything like this. In any case, I'm going to take legal action through the German consumer protection agency.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your message, and we sincerely apologize that your experience has not met your expectations. I’ve reviewed our communication history and understand that you contacted us on July 20th to request a return and replacement, as the unit wasn’t quite suitable for your needs. Due to the time difference, we replied on the 21st, asking for a detailed description and some photos to help us better understand the issue. Please rest assured—we are absolutely not refusing your return. Our request for additional information is simply intended to help us pinpoint the exact cause, so we can offer you the most appropriate and effective solution. We truly appreciate your patience and understanding. Please feel free to share any further details, and we’ll do our best to assist you promptly. Kind regards XTRONS team

Posted 1 month ago

“Xtrons Germany ist sehr verwirrend. Es steckt keinesfalls ein deutsches Unternehmen dahinter. Die Firma wirbt mit Kundenservice und Qualität. Beides ist mehr als ungenügend. Ich bin seit fast einer Woche dabei den defekt gelieferten Artikel zurückzusenden. Trotz mehrmaligen Nachrichten auf mehreren Sprachen und an mehreren Mailadressen gibt es keinerlei Reaktion. Ich werde morgen Abend eine ausführliche, schlechte Bewertung mit Fotos auf Google und anderen Plattformen öffentlich Posten.”

Helpful Report

Posted 1 month ago

Hi there We're really sorry to hear that your experience didn’t meet your expectations. We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk. We’re here to help and will do our best to assist you with the issues you’re facing. Kind regards XTRONS team

Posted 1 month ago

“Still waiting for my cooling so I can fit it”

Helpful Report

Posted 3 months ago

Hi there We're really sorry to hear that your experience didn’t meet your expectations. After checking our records, we noticed that the model you purchased requires an additional faceplate for proper installation. We would like to let you know that you have already placed the order for this faceplate, and the package is now on its way to the UK. It is expected to arrive within the next few days. We truly appreciate your understanding and kindly ask for your patience during this time. Please don't hesitate to reach out if you have any further questions. Best regards Stella

Posted 3 months ago

“How can I give you a review when I haven't received a reply”

Helpful Report

Posted 3 months ago

Hi Rob, Thank you for your feedback on Review.io. We’re sorry to hear that you felt we didn’t respond to your inquiry—that’s certainly not the experience we want our customers to have. To help us look into this, could you please confirm which email address you used to contact us? We’ve searched our inboxes at both hello@xtrons.co.uk and techsupport@xtrons.com using the email address associated with your review, as well as your order number and name, but unfortunately we couldn’t find any messages from you. Would you mind double-checking whether your email was sent successfully? Sometimes messages can get caught in spam filters or may not have gone through. In the meantime, could you also provide a brief description of the issue you’re experiencing? Thank you very much for your understanding and cooperation—we truly appreciate it and look forward to resolving this for you. Best regards Stella

Posted 3 months ago

“An Xtron Team, Ich habe die Bitte geäußert, per Email, die Sendung mit der DAB- Digital Antenne zurückzusenden, da ich das so nicht gebrauchen kann! Bis jetzt noch keine Antwort erhalten! Viele Grüße”

Helpful Report

Posted 4 months ago

Hi there We're really sorry to hear that your experience didn’t meet your expectations. We sincerely apologize for the inconvenience. You contacted us over the weekend requesting a refund for the item you mistakenly purchased. Due to our weekend closure and time difference, we were unable to respond immediately. We have sent you return information via email; please return the item as soon as possible. Kind regards XTRONS team Kind regards XTRONS team

Posted 4 months ago

“Product didnt work. No support. Fighting for a refund now. Stay away.”

Helpful Report

Posted 5 months ago

Hi Billy, we're really sorry to hear that your experience didn't meet your expectations. It just so happened that you contacted us over the weekend, so our response was a little bit late. However, you returned the package without contacting us. We are unable to process returns without the original return details displaying the original return number.We need to check with the warehouse to see if they received it. Please accept our sincere apology for this inconvenience. Best regards Stella

Posted 5 months ago

“Appalling.”

Helpful Report

Posted 9 months ago

Hi there We're really sorry to hear that your experience didn’t meet your expectations. We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk or techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing. Kind regards XTRONS team

Posted 8 months ago

“Sie schreiben hier einen Kunden in Deutschland an, also erwarten wir das auch in deutscher Sprache. Ansonsten haben wir beim Kauf des Xtrons nur eine Bedienungsanleitung in englischer Sprache erhalten. Wir haben bereits 3x beim Kundenservice versucht eine deutschsprachische Anleitung zu bekommen. Es wurde uns ein Link gesendet, den Google aber nicht kennt. Lässt sich nicht ausdrucken. Wie also soll ein Radio eingestellt werden ohne Anleitung ??? Kein guter Kundendienst, schwache Leistung, nicht empfehlenswert an andere mögliche Kunden. Sie verkaufen ein Radio an einen deutschen Kunden, deshalb gehört dazu eine Bedienungsanleitung in deutscher Sprache ! ! ! Grüße Rainer Klimke”

Helpful Report

Posted 9 months ago

Hi Rainer We're really sorry to hear that your experience didn’t meet your expectations. The machine comes with a user manual in both English and German. We want to ensure you have the best experience possible, so please feel free to reach out at hello@xtrons.co.uk. We’re here to help and will do our best to assist you with the issues you’re facing. Best regards Stella

Posted 8 months ago

“The unit I bought wouldn't recognise my car, the steering controls dont work and the dab has no sound. The unit looks nice but at the moment is just an expensive Bluetooth connection! Xtrons has no live chat it's email or post in a Facebook group which is poor for a big company.”

Helpful Report

Posted 9 months ago

“I'm very disappointd in Xtrons. The head unit I seleced was promoted as being compatible with my vehicle . Sadly there was no included wiring adaptors that will work for GM/Chevrolet. Customer service provided no solution and recomended that I source my own adaptor. I do not believe I should have to do this since the unit was supposed top be compatible.”

Helpful Report

Posted 10 months ago

Hi Barry Thank you for your feedback, and we sincerely apologize for the frustration with the adapter. To ensure compatibility, we had shared pre-sale photos indicating that your car's interface is not supported. We understand this is disappointing. For these less common interfaces, we must advise customers to source the correct part locally for a perfect fit. We are here to help you identify the right adapter. Please check your private messages so we can assist you further. We regret that we couldn't offer a more tailored option for you at the time. We are now looking into expanding our adapter partner network to better serve similar cases in the future. Kind regards Stella

Posted 10 months ago

“Insoddisfatto”

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Posted 10 months ago

“Unfortunately despite giving a complete description of my car digital display monitor Vw Jetta 2024 and my need for its replacement because of its lack of android play , the xtron unit with its peripherals offered and sent to me are a complete wrong unit. Please arrange a replacement. Regards”

Helpful Report

Posted 11 months ago

Hi there, We're really sorry to hear that your experience didn't meet your expectations. We want to ensure you have the best experience possible, so please feel free to reach out to our other support team at hello@xtrons.co.uk. We’re here to help and will do our best to assist you with the issues you’re facing. Kind regards XTRONS team

Posted 10 months ago

“I was referred to a certain CarPlay dongle when there was a better one suitable for what I was asking for.”

Helpful Report

Posted 11 months ago

“Perfect timing for a review! I received my EXL05 cable last week and after establishing it was the incorrect cable I wanted to take advantage of the 30 day return or exchange offer that xtrons have. I’ve emailed 3 times now requesting communication and received absolutely nothing in response! This delay has put my project back severely and has caused me to have to put my car back together again! To say I’m disappointed is an understatement and I’m just glad I only bought a cable and not a head unit too. This failure to respond has resulted in me having to commence a chargeback via my credit card company. Disgusting customer service and I will never use you again. Ben Smith”

Helpful Report

Posted 1 year ago

Hi Ben, We're really sorry to hear that your experience didn't meet your expectations. We're sorry that all your emails were mistakenly marked as spam and we were unable to respond in a timely manner. We want to ensure you have the best experience possible, so please feel free to reach out to our other support team at techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing. Kind regards XTRONS team

Posted 1 year ago

“After installing correctly the strong lights just flashed once or twice and that was it. ongoing complaint And ut won't let me upload the video evidence”

Helpful Report

Posted 1 year ago

“Unfortunately a faulty unit was delivered. Perhaps quality control is not as good as it should be.”

Helpful Report

Posted 1 year ago

Hi Mark, We're really sorry to hear that your experience didn't meet your expectations. This is due to a bug handbrake cable, which can be fixed by cutting the cable. We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk or techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing. Kind regards XTRONS team

Posted 1 year ago

“After many hours of careful research, I purchased a 10.25" Xtrons Android Head Unit for my 2013 BMW 320d GT F34. There were many other much cheaper and better spec versions on the web of course but I decided to go for quality not price. After ordering, I was impressed that “Stella” emailed me to check that I had the correct unit for my car, so far so good! I was even tempted to fit this myself but used Xtrons' recommended installer Philip in Langley, Slough. I was really looking forward to this upgrade for my Satnav and Infotainment System, I have the older 4mb ram and 64mg rom version as that was all they were offering. After trying to fit this for me on Friday 11th April at 15:00 the engineer Philip, said "I think you've bought the wrong unit" this one does not integrate with your car! He is the Xtrons recommended expert, so I believe he knows what he is doing. I now have a very expensive lump of plastic in my boot and am awaiting the result of his "chat" with tech support in China. Now I am not happy with Xtrons at all. I wasted the two hours driving there and back and 1.5 hours with the engineer, what a disappointing afternoon! I really wanted to give Xtrons and Philip a great review on here, but currently I am unable to do so of course! Time to test their customer support, is it going to be any good after all. What is going on Xtrons? Tony”

Helpful Report

Posted 1 year ago

“While I brought the item off you I did ask 3 weeks ago would I need said item, you never replied. Then said item turned up looking worst for wear.poor customer service.”

Helpful Report

Posted 1 year ago

Hi Darren, I’m really sorry to hear that your experience didn’t meet your expectations. It's concerning to hear that you felt ignored when reaching out to us, and I apologize for any inconvenience that caused you. We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk or techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing. Thanks for your feedback, and I hope to hear from you soon. We are happy to replace it Kind Regards

Posted 1 year ago

Xtrons UK is rated 4.1 based on 403 reviews