Xtrons UK Reviews

Name: Xtrons UK
Address: Room 904-A, 9/F, YAN HING CENTRE, 9-13 WONG CHUK YEUNG STREET,, Hong Kong, Sha Tin
Rating: 4.14

4.1 Rating 403 Reviews

77 %

of reviewers recommend Xtrons UK

About Xtrons UK:

Celebrating 20+ years of automotive excellence, XTRONS is the industry leader in premium car entertainment systems and vehicle technology upgrades.

Since 2005, we've been transforming ordinary drives into extraordinary experiences with our cutting-edge Android car stereos, head units, and entertainment screens. Specialising in seamless vehicle integration, our products feature immersive HD displays, intuitive controls, and advanced connectivity options including GPS, Bluetooth, Wi-Fi, and 4G LTE.

What sets us apart:

- Over two decades of manufacturing expertise in car audio systems
- Octa-core processors with 4GB RAM and up to 128GB storage
- Custom solutions for luxury brands including Mercedes-Benz, BMW, Audi, and Volkswagen
- 4K video capability and Android 10+ platforms
- Next-day delivery available across the UK
- Commitment to realistic pricing with exceptional customer service

Our dedicated development and design teams work together to create simple yet effective products that combine visual appeal with cutting-edge functionality. Whether you're looking to upgrade your car's entertainment system or enhance your vehicle with the latest tech accessories, XTRONS delivers modern solutions that maximise your car's potential.

Experience the difference that 20 years of innovation makes – upgrade your ride with XTRONS today.

Xtrons UK 5 star review on 8th September 2026

Peter Scheire

Xtrons UK 5 star review on 20th August 2026

横山剛

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst purchases ever I had ordered one item and paid extra for express delivery but did not receive delivery.”

Helpful Report

Posted 3 years ago

Thanks for your feedback, SUBASH. We're sorry to hear that you didn't receive your express delivery. That is something that we take very seriously, and we'd be more than happy to help try and resolve the issue. Have you contacted our after-sales team yet? If not, would you please contact our after-sales team to check your order for you? Or would you please tell us more details of your order such as the order ID and order email etc.? We will help you transfer to our after-sales team to check it for you. Please rest assured and we will do our best to find a best solution for you. We appreciate your purchase and we want to make sure that your experience with us is the best it can be.

Posted 3 years ago

“When something seems to good to be true it usually isn't. First off no instructions whatsoever. Soldiered on using a you tube video for a similar brand. Was OK still needed to try get the USB hub in car connected and the rear view camera. Disconnected following day to run camera cable in and connect USB. Now the camera feed doesn't work and there is now no rds on the radio. I should have left it alone.”

Helpful Report

Posted 3 years ago

Hi Kevin, Thank you for taking the time to let us know about your experience with Xtrons UK. We are sorry that things didn’t go as planned and understand how frustrating this was. We take any feedback about our product seriously, and want to make sure we strive to make things better. Could you please contact me by email long-james#xtrons.co.uk (Replace # with @) and let us know a little more about the issues you faced while trying to connect the USB hub to the car and the rear view camera? It would be better if you could take some pictures or a short video to us. We want to investigate this further and fix any issues we find. As for the RDS radio, I checked this stereo do have the feature of "RDS", would you tell us more details too if it doesn't work? We really appreciate if you could send some pictures. Again, we sincerely apologize for your ordeal and thank you for providing us with your valuable feedback. James XTRONS Tech support Team

Posted 3 years ago

“I received my unit and sent off an email to tech support. My unit has several issues that required some answers. I received no replies, just spam adverts and this email asking for a review. The unit performs ok, but is full of bugs and software issues that ruin the experience. The user manual is woeful and there is zero tech support, despite this being one of the main reasons to buy direct, exactly as it states on their website. I will send the unit back and buy one from a supportive supplier.”

Helpful Report

Posted 3 years ago

Thank you, Paul, for taking the time to provide us with your feedback about your experience with Xtrons UK. We are sorry for the inconvenience you encountered. Please don't worry, we are here to help. I have checked our email system carefully, however, we didn't find a new email about the technical issues. And our tech support team didn't receive your new email, that is why there is no reply. We are really sorry for that. I am afraid the email is lost of mis-delivered. At this point, would you minding trying again to contact our tech support team and provide the details? It would be better if you could take some pictures. Also, if you are hurry to get support, you can also go to our website and click the "chat" button to chat with our support team. (GMT 10：00AM - 5：00PM( UK working hours) We appreciate your input and would like to ensure a better experience for all of our customers. Thank you again for telling us about your experience.

Posted 3 years ago

“got my head unit around 1 week ago still no further getting it sorted customer service is really poor now i am stuck with a £350+ head unit that won't work I WOULD AVOID & SUGGEST GOING EBAY OR AMAZON I have attached an image of what the head unit is doing just boots up to that screen then crashes and reboots again my guess is there waiting till the 30 days are up then will refuse to exchange it for a working one then take it back in for repair and take weeks to sort I wish i had never ordered from these and will be letting everyone on the forums know to avoid them too”

Helpful Report

Posted 3 years ago

Hi Mr Ashley, I’m sorry for the inconvenience you encountered. We offered services through many platforms including phone, online chat, email etc. Since there are time difference between us, usually we'd recommend customers to contact us by email to send details info and our experts can follow them up professionally. I have checked our email history, I found that our after-saels team has offered a solution to your case. We hope that everthing will be fine with you. Our R&D department will take a further study on the case you mentioned to improve improve our product and service in future for all our customers. If you still have any questions, please try again to contact us by email, our after-sales team will follow up your case. Wish you all the best.

Posted 3 years ago

“Wouldn't recommend as no customers service contract number.i have emailed all emails to find out of I can return and the product sent was pre returned as everything was connected to the head unit.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your experience with Xtrons UK. We are sorry to hear that you didn't get the support. We have checked all our email system, however, we can't find a email sent from you. Maybe your email was lost or mis-delivered. Please don't worry, we will do our best to help you. Would you please try again to contact us by email techsupport#xtrons.com （Replace # with @)? Also, if you'd like instant support, you can also go to the online chat service from our website during the UK working hours. By the way, all the products we sent are brand new. Regarding to the issue you mentioned "everything was connected to the head unit", would you please take some photos and send to us by email? We will have a carefully check on it. Also, all our products are required to pass rigorious factory tests, so that to make sure they work perfectly on vehicles on the support list. Thanks for your kind understanding. Once we get the detailed info by email, our support team will provide you a good solution. Please rest assured.

Posted 3 years ago

“Parts missing faulty dab module. Got a new one full signal but just glitches. Unit keeps getting rid of dsp settings and reverting bk to factory Home Screen. Also have to open dab app everytime I start car. I went for tip end unit with all bells and whistles. Also have to re select phone for wireless CarPlay everyone I start it”

Helpful Report

Posted 3 years ago

Hi Dan, many thaks for taking the time to share your Xtrons UK experience with us. Sorry for the inconvenience you encountered. Please don't worry. We will do our best to help you. 1. Regarding to the technicla issue of DAB module, would you please tell us more details such as the entire error message by our support email techsupport#xtrons.com （Replace # with @)? It would be better if you could take some photos or record a short video. 2. If you'd like to save the settings to let the CarPlay connects your phone automatically, usually you just need to go to the settings to find the enable the option "Autolink", please take a look at the user manual and have a try first. If the issue still exists, please contact us by email, we’d really appreciate any additional information you can provide so that we can make improvements for future customers. Thanks for your help!

Posted 3 years ago

“My order was 3 weeks late and got 4 separate delivery dates”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback, Ann-Kathrin. We really appreciate you taking the time to share your experience with us. We apologise unreservedly for the trouble you had with your order. We are really sorry for the inconvenience you encountered. Usually for the product witch stocks available, our after-sales team will send out the package within 24 hours. The reason that is why it takes longer is that the product you purchased was out of stock, Usually for such case, our customer service team will contact you to confirm if you want to wait for the new stock to arrive or not. You can choose to wait or you can choose to cancel the order. Did you resend the email from our after-sales team yet? Thank you once again for bringing this to our attention. We will keep improving our service and hope everything will be fine with you.

Posted 3 years ago

“My stereo doesn't fit my car. Emailed them to see if it was possible to rectify with different cables and they have not replied to my email.”

Helpful Report

Posted 3 years ago

Thank you for your review, Adam! We sincerely apologize for the inconvenience you encountered. We have checked all our email system but still can't find a email from you. Maybe it is lost of mis-delivered. Would you please try again to tell us more details about the issue you encountered by my email? long-james#xtrons.co.uk （replace # with @) Also, it would be better if you could take some pictures or send a short video to us. It would be helpful for us to locate the issue you encountered better. Once we get the info, we will do our best to find a best solution for you. Thanks very much for your kind understanding.

Posted 3 years ago

“Do not buy, poor quality cables and no instructions or videos to fit the unit. Sent 3 separate emails to get help and have had zero back just more marketing emails!!!! Useless unit and even worse customer care. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Not great in my opinion, part ordered does not fit and can not get through to anyone to get help”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Leila. We genuinely appreciate it. We're sorry you've had a poor experience with us, and we are very saddened to hear that the part ordered did not fit and that it has been hard to get through to us. Could you provide us with more information regarding the issues you faced, so that we can work to rectify them by email long-james#xtrons.co.uk （replace # with @) ? We want to ensure our customers have the best experience possible, and we would love for you to tell us how we can make things better. Thank you again for your time and feedback.

Posted 3 years ago

“Do not have my unit, Xtron has failed to ask dpd where my unit is. It was supposed to be left at the Post Office as i have had various items stolen from my door.Not happy ar all. There seems to be a language difficulty with the support team.”

Helpful Report

Posted 3 years ago

Thank you for taking a moment to leave your feedback about Xtrons UK. We apologize for the issues you’ve had with your unit not arriving, and with the language difficulty of the support team. We strive to always provide great customer service and we always appreciate hearing from our customers. Can you tell us more info about your order such as order ID, email address to our support email long-james@xtrons.co.uk (replace # with @)? We will have a further check about your order. Also, since your package was stolen, would you please contact the local post office and police station to help to investiage it for you too? We apologize for not being able to provide you the satisfaction you expect and we would love if you could give us more details so we can try our best to help you.

Posted 3 years ago

Xtrons UK is rated 4.1 based on 403 reviews