“I brought a head unit for my focus st 2016 unfortunately the hazzard button didn't work they sent me out a replacement which was all good the only problem was I had to pay the auto election to fit it then take it out then fit it again due to a faulty product but the customer service was good and did communicate with me”
Hi! We are glad you've had positive experience with us! Do not hesitate to contact us in case of any questions :) Drop me an email on Mario@xtrons.co.uk if you have any questions, or join our official installation advice group on facebook :)
Mario
Customer Satisfaction Team
“Delivery was fast and finding the right screen for my model was easy. However, when it comes to installation I was missing vital screws but these were promptly sent out to me after a short conversation via email. The installation process is itself is from my experience extremely difficult and very confusing to someone with little knowledge of cars or electronics. Many of the steps shown in the picture instructions do not apply to my model and some steps seem to be missing. It has taken around 3 days of pulling my hair out to get it to a stage where I am almost finished. However, tucking the wires away and screwing on the new fascia seem to be a whole process in itself. I have bought a screen previously that was a our job and very simple. However, the one bought this time. I wish I had spent the money to get somebody to do it for me”
Hi! Indeed installation can be intimidationg. We always recommend to give the job to someone who has the hands for it. Glad you managed tho
Mario
Customer Satisfaction Team
“The product arrived as described but without any technical information, not possible to identify the pin out connections without the details, contected them through their web site but still no response.”
Hi!
Im sorry to hear about your experience. Did you know we have plenty of ways you can contact us? we have techsupport@xtrons.com, hello@xtrons.co.uk, Mario@xtrons.co.uk and many more, for example official installation group on facebook where over 2000 people in the community are trying to help the best way they can :)
drop me an email on Mario@xtrons.co.uk and im sure we can work something out to keep you satisfied
Kind Regards
“The item purchased is
Audi TT | Android / iPhone | Octa Core | 4GB RAM & 64GB ROM | Global 4G LTE | Automotive-grade Hardware | IA72ATTS
SKU: IA72ATTS
Unfortunately I have no radio signal and the volume is really low.
Instructions would be useful.
I hope tech support can sort this otherwise I will be sending it back for a refund.”
Hi!
Im sorry to hear about your experience. Did you know we have plenty of ways you can contact us? we have techsupport@xtrons.com, hello@xtrons.co.uk, Mario@xtrons.co.uk and many more, for example official installation group on facebook where over 2000 people in the community are trying to help the best way they can :)
drop me an email on Mario@xtrons.co.uk and im sure we can work something out to keep you satisfied
Kind Regards
“First of all i miss a installation guide for the Radio.. so much wires, i needed a lot of time to find everything right.
Furthermore it says on the Website i would need a special type of extension cable for my BMW e39.. i bought‘em both, and they‘re not that what i need, so i have to search for the right one..
So actually i coudn‘t test the radio and so on, but i hope this will be worth the waiting”
Hi! Ill be happy to help yu with the cables :) Do not hesitate to contact me in case of any questions :) Drop me an email on Mario@xtrons.co.uk if you have any questions, or join our official installation advice group on facebook :)
Mario
Customer Satisfaction Team
“Receiving the stereo was 5 star
Payed extra to get the adapters the day after due to net being told I’d need them, didn’t turn up next day, £8.99 I payed too, couldn’t get in touch with anyone from the Xtrons distribution centre in the UK (if there is one) and UPS the delivery firm didn’t want to entertain me… was UPS’ fault as they didn’t put it on the van…”
Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk , I can find out what happened there
Kind Regards
Mario
Customer Satisfaction Team
“I received my unit it was working in my car then i came back a few hours later and the touch screen no longer works i can only operate it with my phone via carplay”
Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk , I am sure we can find satisfying solution. I can swiftly replac your unit without too much hassle with cables.
Kind Regards
Mario
Customer Satisfaction Team
Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk, I am sure we can find satisfying solution. It sounds like problem with software, we most likely have an update for it. Would you like to try?
Kind Regards
Mario
Customer Satisfaction Team
“I like the unit well packaged and presented the instructions are good I’ve had a couple of issues I can’t have my phone connected by Bluetooth and WiFi at the same time I have to turn one of them off to use the other plus I can’t get mirroring on my iPhone to work I tried contacting tech support but didn’t receive a reply”
Dear Mr Michael,
Sorry for the inconvenience you encountered. I checked our email system, however I didn't find a transaction between us. I am afarid that the email you sent is lost or mis-delivered.
Regarding to this tech issue, would you please try again to send a new email and provide more details such as a short video?
Our tech support team email is techsupport#xtrons.com （Replace # with @)
Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible.
In case you have any other questions, you can also contact me by my personal email long-james#xtrons.co.uk (Replace # with @)
Thanks very much for your kind understanding.
Best regards,
James
“The unit itself is great and the delivery was fast. However I am distinctly unimpressed that neither of the two leads included worked correctly with my car speakers. I've had to pay £30 for another lead for my Audi A3 with the non-Bose soundsystem to get my back speakers to work correctly. There are some garbled instructions online indicating that this is a known issue. The quadlock to ISO lead included is not fit for purpose”
Dear Tim,
We are sorry for the inconvenience you encountered. Regarding this tech issue, may I ask have you contacted our tech support team yet?
Our products are desigend to upgrade with the least loss of original features. Our products are well-tuned by our enginners on every vehicles.
Regarding to the issue you mentioned, if you haven't contacted our support team, would you mind trying again to send a new email to our support team and provide more details? A short video may be most helpful to locate the issue fast.
We really appreciate your kind understanding and giving us the chance to help you solve the issue.
Sincerely,
James
“Not a good experience.
On the face if it a lovely head unit, in reality it doesn't fit very well sits too high, and bottom bracket not even included or holes to attatch the original.
Cannot get the rear camera to work, and now find there is another wiring loom, not listed anywhere on the website possibly needed at a further cost of £60 what is this all about?”
Thank you for your feedback Peter. We are sorry for the issue you encountered. We are committed to provide our customers with high quality product and service. Please don't worry, regarding to this tech issue, have you contacted our tech support team yet? If not, please just send a email to our support team and provide more details such as some pictures. A short video would be better for us to locate the issue you encountered. Once we get the detailed info, we will do our best to find a good solution as soon as possible. Sorry again and we really appreciate if you can give us the chance to help you solve the issue.
“Extremely miss leading. Half the features don't even work. The product I purchased was QPB8260CCP at £569. But is it a good quality screen and shipping was quick. Its good enough that I'm not sending it back. But! ,I wouldn't have brought it if I knew what I do now.
Also extremely hard to fit the extra wiring in an e90. Had to cut in the inside of my dashboard out to fit it, but that not xtrons fault. It's my own.
Overall 6.5/10”
Hi shane,
Thanks very much for your feedback. We are sorry for the inconvenience you encountered. Our QPB8260CCP car stereo is designed to work perfectly with E90. And we have texted it too on all our listed models.
We'd really want to find out what casue the case "features don't even work" and avoid it in future.
Would you mind telling us more details of the your car such as the year, selling region and the detailed errors you encountered with the car stereo by my email long-james@xtrons.co.uk? It would be better if you take some pictures or record a short video.
Once we get the info, we will have our experts to try to create a similar environment to test it carefully.
We stive to provide our customers with great products and service.
We really appreciate your kind understanding and support.
James Long
XTRONS Support team
“The head unit is really nice and good quality, I also purchased a usb dab which is faulty and I cannot get hold of anyone about replacing it, just be aware that if you have an issue you may be stuck with it, I’ve been trying for a week”
Thank you so much for your feedback, Savvas! We're very happy to hear that you are pleased with Xtrons head unit.
I checked the email history from you. Regarding to the case one of the accessories you purchased was damaged, please don't worry. we have arranged our after-sales team to resend the accessory DAB to you. We do our best to provide our customers with best services. We provide phone/online chat/email service etc.
We have customer support team in many countries and regions like UK and HongKong. In the future, if you'd like to get fast help, we'd suggest you to go to our website and chat with our online customer service agent.
Hope everything will be fine with you. Thanks for your kind understanding.
Hi Clive,
Many thanks for your feedback of Xtrons UK! We value all of our customers and take their feedback seriously.
Currently DAB dongle is an optional extension feature. We are sorry for any inconvenience. And if there is any incorrect info you saw, please do let's know, we will correct it immediately.
We will keep improving our service and sincrerely hope everything will be fine with you and thanks again for your kind understanding.
Cheers!
Xtrons UK
