“I bought an android head unit and reversing camera from this dreadful place and wish I'd never bothered..
The camera which is car specific looks simply at the floor.. Stupid design..
The head unit is worse.. Doesn't pick up GPS signal, WiFi does not work.. Apps crashing and freezing..
Asked for help from the UK based XTRONS and after a few days of hearing nothing I'm now going to contact credit card company to get my money back..
STEER CLEAR OF THESE HEAD UNITS..”
Hi Robert,
Thank you for taking the time and effort to give us such detailed feedback. We apologize for the inconvenience you faced.
Our tech support team work 24/7, so normally you will reply reply within 24 hours. From your description, I am afraid that your email was lost or mis-delivered.
Would you mind trying again and providing more details？
1. Have you connected the GPS Antenna to the head unit?
2. Similarly have you connected the WiFi Antenna too? If the WiFi can't be connected, is there any error message? It would be better if you could take some pictures.
3. Regarding Apps carshing and freezing, may I ask the name of the app？ We really appreciate if you could record a short video to us to check.
In case you still can't reach our tech support team, you can contact me, my personal email is: long-james#xtrons.co.uk (Replace # with @)
Once we get the info, we will do our best to help you find a good solution as soon as possible.
Sincrely hope you can give us the chance to help you solve this issue. Thanks very much for your kind understanding and support.
Best wishes,
James
Thank you for sharing your experience with us. We apologize for any issues you've encountered with the sound and radio when stopping the vehicle.
Please don't worry, we will do our best to help you here.
Regarding this tech issue, may I ask have you contacted our after-sales tech support team yet?
If not, would you mind sending a new email and provides us more details about the issue you encountered? It would be better if you could take some pictures or a short video so that our tech support team can locate the issue better and find a good solution as soon as possible.
We really appreciate you giving us the chance to help you solve the issue.
“Terrible, unhelpful support staff. “Universal” item did not fit. Offered a partial refund of £5 if I could show me breaking the METAL fitting cage?
Strange company, get the eBay head units, honestly same quality and cheaper price”
Dear Customer,
Thank you for taking the time to give us your feedback! We are really sorry to hear that you had an unpleasant experience with our support staff and that the ‘universal’ item did not fit.
We value our customers feedback and we will send it to our releated department to improve our products and services.
XTRONS has been focus on providing high quality products. We only adopts the the automotive-grade hardware for our products.
Thanks again for your kind understanding and we sincrely hope our products can help you better in future.
“Purchasing is easy, if you have a problem you cannot contact them by phone, you have to email numerous times with absolutely no replies.
Still haven't heard anything or had any response, so don't buy from them!”
Thanks for your feedback, Simon! We appreciate your taking the time to let us know about your experience with Xtrons UK. We apologize for any inconvenience that you didn't receive a reply.
I have checked our email system carefully, however, we didn't find a email transcription from you yet. Maybe your email is lost of mis-delivered. Would you mind trying again to contact our support team and provide more details? It would be better if you could take some pictures so that our support team can locate the issue better and find a good solution as soon as possible.
By the way, my personal email is long-james#xtrons.co.uk （replace # with @) in case you still can't reach our support team.
We really apprecaite your kind understanding. We want to ensure that our customers have the best experience.
“The brand new 10.1 inch unit does not recognise 2 DAB dongles or 2 DAB apps so I emailed Xtrons. The response was to download the DABZ app that is already on the unit! I've sent another email and had no reply. No idea where to send it back or if I will get a refund but it's not fit for purpose.”
Thank you so much for your feedback, Kevin. We truly appreciate you taking the time to let us know about your experience. We apologize for any inconvenience you have encountered with your newly purchased 10.1 inch unit.
Have you received the reply from our support team yet? Our after-sales team reply emails everyday, so normally you will receive the reply within 24 hours. If not, maybe the email is mis-delivered or lost. Would you mind trying again to send a new email. I will do my best to help you too. My personal email is long-james#xtrons.co.uk （replace # with @)
Please don't worry. If you have sent emails, our support team will study it carefully to locate the issue and find a good solution for you as soon as possible.
It is our goal to ensure that our customers have a satisfactory experience with our products. Is there anything else we can do to make your experience better? We are here to help.
Thanks for your feedback, SUBASH. We're sorry to hear that you didn't receive your express delivery. That is something that we take very seriously, and we'd be more than happy to help try and resolve the issue. Have you contacted our after-sales team yet? If not, would you please contact our after-sales team to check your order for you?
Or would you please tell us more details of your order such as the order ID and order email etc.? We will help you transfer to our after-sales team to check it for you.
Please rest assured and we will do our best to find a best solution for you.
We appreciate your purchase and we want to make sure that your experience with us is the best it can be.
“When something seems to good to be true it usually isn't. First off no instructions whatsoever. Soldiered on using a you tube video for a similar brand. Was OK still needed to try get the USB hub in car connected and the rear view camera. Disconnected following day to run camera cable in and connect USB. Now the camera feed doesn't work and there is now no rds on the radio. I should have left it alone.”
Hi Kevin,
Thank you for taking the time to let us know about your experience with Xtrons UK. We are sorry that things didn’t go as planned and understand how frustrating this was. We take any feedback about our product seriously, and want to make sure we strive to make things better.
Could you please contact me by email long-james#xtrons.co.uk (Replace # with @) and let us know a little more about the issues you faced while trying to connect the USB hub to the car and the rear view camera? It would be better if you could take some pictures or a short video to us. We want to investigate this further and fix any issues we find.
As for the RDS radio, I checked this stereo do have the feature of "RDS", would you tell us more details too if it doesn't work? We really appreciate if you could send some pictures.
Again, we sincerely apologize for your ordeal and thank you for providing us with your valuable feedback.
James
XTRONS Tech support Team
“I received my unit and sent off an email to tech support. My unit has several issues that required some answers. I received no replies, just spam adverts and this email asking for a review. The unit performs ok, but is full of bugs and software issues that ruin the experience. The user manual is woeful and there is zero tech support, despite this being one of the main reasons to buy direct, exactly as it states on their website. I will send the unit back and buy one from a supportive supplier.”
Thank you, Paul, for taking the time to provide us with your feedback about your experience with Xtrons UK. We are sorry for the inconvenience you encountered. Please don't worry, we are here to help.
I have checked our email system carefully, however, we didn't find a new email about the technical issues. And our tech support team didn't receive your new email, that is why there is no reply. We are really sorry for that. I am afraid the email is lost of mis-delivered.
At this point, would you minding trying again to contact our tech support team and provide the details? It would be better if you could take some pictures.
Also, if you are hurry to get support, you can also go to our website and click the "chat" button to chat with our support team. (GMT 10：00AM - 5：00PM( UK working hours)
We appreciate your input and would like to ensure a better experience for all of our customers. Thank you again for telling us about your experience.
“got my head unit around 1 week ago still no further getting it sorted customer service is really poor now i am stuck with a £350+ head unit that won't work I WOULD AVOID & SUGGEST GOING EBAY OR AMAZON
I have attached an image of what the head unit is doing just boots up to that screen then crashes and reboots again my guess is there waiting till the 30 days are up then will refuse to exchange it for a working one then take it back in for repair and take weeks to sort I wish i had never ordered from these and will be letting everyone on the forums know to avoid them too”
Hi Mr Ashley, I’m sorry for the inconvenience you encountered. We offered services through many platforms including phone, online chat, email etc.
Since there are time difference between us, usually we'd recommend customers to contact us by email to send details info and our experts can follow them up professionally.
I have checked our email history, I found that our after-saels team has offered a solution to your case. We hope that everthing will be fine with you.
Our R&D department will take a further study on the case you mentioned to improve improve our product and service in future for all our customers.
If you still have any questions, please try again to contact us by email, our after-sales team will follow up your case. Wish you all the best.
“Wouldn't recommend as no customers service contract number.i have emailed all emails to find out of I can return and the product sent was pre returned as everything was connected to the head unit.”
Thank you for taking the time to share your experience with Xtrons UK. We are sorry to hear that you didn't get the support.
We have checked all our email system, however, we can't find a email sent from you. Maybe your email was lost or mis-delivered.
Please don't worry, we will do our best to help you. Would you please try again to contact us by email techsupport#xtrons.com （Replace # with @)? Also, if you'd like instant support, you can also go to the online chat service from our website during the UK working hours.
By the way, all the products we sent are brand new. Regarding to the issue you mentioned "everything was connected to the head unit", would you please take some photos and send to us by email? We will have a carefully check on it.
Also, all our products are required to pass rigorious factory tests, so that to make sure they work perfectly on vehicles on the support list. Thanks for your kind understanding.
Once we get the detailed info by email, our support team will provide you a good solution. Please rest assured.
“Parts missing faulty dab module. Got a new one full signal but just glitches. Unit keeps getting rid of dsp settings and reverting bk to factory Home Screen. Also have to open dab app everytime I start car. I went for tip end unit with all bells and whistles. Also have to re select phone for wireless CarPlay everyone I start it”
Hi Dan, many thaks for taking the time to share your Xtrons UK experience with us.
Sorry for the inconvenience you encountered. Please don't worry. We will do our best to help you.
1. Regarding to the technicla issue of DAB module, would you please tell us more details such as the entire error message by our support email techsupport#xtrons.com （Replace # with @)? It would be better if you could take some photos or record a short video.
2. If you'd like to save the settings to let the CarPlay connects your phone automatically, usually you just need to go to the settings to find the enable the option "Autolink", please take a look at the user manual and have a try first.
If the issue still exists, please contact us by email, we’d really appreciate any additional information you can provide so that we can make improvements for future customers. Thanks for your help!
Thanks so much for your feedback, Ann-Kathrin. We really appreciate you taking the time to share your experience with us. We apologise unreservedly for the trouble you had with your order.
We are really sorry for the inconvenience you encountered. Usually for the product witch stocks available, our after-sales team will send out the package within 24 hours.
The reason that is why it takes longer is that the product you purchased was out of stock, Usually for such case, our customer service team will contact you to confirm if you want to wait for the new stock to arrive or not. You can choose to wait or you can choose to cancel the order. Did you resend the email from our after-sales team yet?
Thank you once again for bringing this to our attention. We will keep improving our service and hope everything will be fine with you.
Thank you for your review, Adam! We sincerely apologize for the inconvenience you encountered.
We have checked all our email system but still can't find a email from you. Maybe it is lost of mis-delivered.
Would you please try again to tell us more details about the issue you encountered by my email? long-james#xtrons.co.uk （replace # with @)
Also, it would be better if you could take some pictures or send a short video to us. It would be helpful for us to locate the issue you encountered better.
Once we get the info, we will do our best to find a best solution for you.
Thanks very much for your kind understanding.
“Do not buy, poor quality cables and no instructions or videos to fit the unit. Sent 3 separate emails to get help and have had zero back just more marketing emails!!!! Useless unit and even worse customer care. Avoid at all costs”
Thank you for your feedback, Leila. We genuinely appreciate it. We're sorry you've had a poor experience with us, and we are very saddened to hear that the part ordered did not fit and that it has been hard to get through to us. Could you provide us with more information regarding the issues you faced, so that we can work to rectify them by email long-james#xtrons.co.uk （replace # with @) ? We want to ensure our customers have the best experience possible, and we would love for you to tell us how we can make things better. Thank you again for your time and feedback.
“Do not have my unit, Xtron has failed to ask dpd where my unit is. It was supposed to be left at the Post Office as i have had various items stolen from my door.Not happy ar all. There seems to be a language difficulty with the support team.”
Thank you for taking a moment to leave your feedback about Xtrons UK. We apologize for the issues you’ve had with your unit not arriving, and with the language difficulty of the support team. We strive to always provide great customer service and we always appreciate hearing from our customers.
Can you tell us more info about your order such as order ID, email address to our support email long-james@xtrons.co.uk (replace # with @)? We will have a further check about your order. Also, since your package was stolen, would you please contact the local post office and police station to help to investiage it for you too?
We apologize for not being able to provide you the satisfaction you expect and we would love if you could give us more details so we can try our best to help you.
