Xtrons UK Reviews

Name: Xtrons UK
Address: Room 904-A, 9/F, YAN HING CENTRE, 9-13 WONG CHUK YEUNG STREET,, Hong Kong, Sha Tin
Rating: 4.14

4.1 Rating 403 Reviews

77 %

of reviewers recommend Xtrons UK

About Xtrons UK:

Celebrating 20+ years of automotive excellence, XTRONS is the industry leader in premium car entertainment systems and vehicle technology upgrades.

Since 2005, we've been transforming ordinary drives into extraordinary experiences with our cutting-edge Android car stereos, head units, and entertainment screens. Specialising in seamless vehicle integration, our products feature immersive HD displays, intuitive controls, and advanced connectivity options including GPS, Bluetooth, Wi-Fi, and 4G LTE.

What sets us apart:

- Over two decades of manufacturing expertise in car audio systems
- Octa-core processors with 4GB RAM and up to 128GB storage
- Custom solutions for luxury brands including Mercedes-Benz, BMW, Audi, and Volkswagen
- 4K video capability and Android 10+ platforms
- Next-day delivery available across the UK
- Commitment to realistic pricing with exceptional customer service

Our dedicated development and design teams work together to create simple yet effective products that combine visual appeal with cutting-edge functionality. Whether you're looking to upgrade your car's entertainment system or enhance your vehicle with the latest tech accessories, XTRONS delivers modern solutions that maximise your car's potential.

Experience the difference that 20 years of innovation makes – upgrade your ride with XTRONS today.

Xtrons UK 5 star review on 8th September 2026

Peter Scheire

Xtrons UK 5 star review on 20th August 2026

横山剛

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived quickly, however i've being trying to message Xtrons through their website about a problem i have & have had no response to my problem. So supplying goods very good, but just don't try their messaging service as they don't respond.”

Helpful Report

Posted 2 years ago

Hi! Im sorry to hear about your experience. Did you know we have plenty of ways you can contact us? we have techsupport@xtrons.com, hello@xtrons.co.uk, Mario@xtrons.co.uk and many more, for example official installation group on facebook where over 2000 people in the community are trying to help the best way they can :) drop me an email on Mario@xtrons.co.uk and im sure we can work something out to keep you satisfied Kind Regards

Posted 2 years ago

“Really disappointed. The unit worked fine for one day then stopped. I’ve sent email after email trying to get either a replacement or a refund and so far I’ve had little to no response apart from trying to see if the cigarette lighter will power the unit?!?!? What a joke. I hope someone from XTRONS reads this as I don’t know what to do moving forward apart from contacting my credit provider and seeking a refund.”

Helpful Report

Posted 2 years ago

Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk , I am sure we can find satisfying solution. Id like to note, that apart from customer service emails, we also provide help on social platforms, we have official installation group on FB where you can ask questions, and find solutions, and we also have forum :) Plenty of ways to get help, So contact me on my email, and ill try to keep you satisfied Kind Regards Mario Customer Satisfaction Team

Posted 2 years ago

“I would have liked to experience xtrons equipment but the courier company failed to deliver my item.”

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Posted 2 years ago

HI! Looks like DPD tried to deliver 3 times, and failed so the parcel came back to us. You should get automatic refund. Please contact me on Mario@Xtrons.co.uk so i can assist you further on the matter. Ill be happy to help. Kind Regards Mario

Posted 2 years ago

“Sadly both drop down DVD players were faulty having the same issue of not being able to grip a disc properly and just spinning freely. Customer service was ok but several days delay in responses.”

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Posted 2 years ago

Hi! I am very sorry to hear about your experience. I have tested both of your units and both were working fine :) Kind Regards Mario Customer Satisfaction Team

Posted 2 years ago

“2 weeks later I'm still waiting for a rear view camera I ordered for next day delivery. Can't comment on the camera as still don't have it.”

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Posted 2 years ago

Hi! I am very sorry to hear about your experience. We did sent the parcel out according to our system, but after contacting DPD looks like they have lost the parcel. I will send you new one, for tomorrow delivery :) Again, I'm really sorry for the delay. Kind Regards Mario Customer Satisfaction Team

Posted 2 years ago

“Unable to arrange a return due to no UK phone number, no answer to email and no dial tone to china phone number”

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Posted 2 years ago

“Do not work properly impossible to get a hold of the company so stressful”

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Posted 2 years ago

Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk , I am sure we can find satisfying solution. Kind Regards Mario Customer Satisfaction Team

Posted 2 years ago

“Unfortunately, very poor experience. longer screws where needed. Originals unbelievably short. And bracket was pooor fitment. And person, named Stella, couldn’t even give me dimensions. So I could buy myself. Not happy.”

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Posted 2 years ago

“It's good. I got the product and it works fine. I paid extra for next day delivery, ups messed up delivery they lost my parcel and I had to wait 2 days extra for the parcel to finally arrive. Pretty annoyed, they lost it and found it again even though I payed for next day delivery so that was a waste of my money”

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Posted 2 years ago

Dear Ben, Thank you so much for taking the time to share your experience with us. We're sorry for the inconvenience caused to you by the UPS delivery. We understand that you paid extra for next-day delivery but still have to wait 2 days extra for the parcel. I'd suggest you to request the part refund of the delivery fee from UPS. Also, we will send your feedback to our delivery partner UPS to improve the delivery service. We really appreciate your kind understanding and consideration. Wish you all the best, James Long

Posted 2 years ago

“Came quickly and very well-packed. Unfortunately, I found it very hard to install/set up will not connect to Oem system. It has no sound and has brought warning signs up my dash. I have contacted tech support 2 times with no reply so I am trying to return it. After-sale customer support is non-exsitant.”

Helpful Report

Posted 2 years ago

Hi Neil, Thank you for your feedback on Xtrons UK! We are sorry for the inconvenience you encountered. I checked our email system, however I can't find a transaction between us. I am afarid that the email you sent is lost or mis-delivered. Regarding to the after-sales tech issue, would you mind contacting our after-sales team by this email again? Our tech support team email is techsupport#xtrons.com （Replace # with @) Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible. In case you have any other questions, you can also contact me by my personal email long-james#xtrons.co.uk (Replace # with @) Thanks very much for your kind understanding. Best regards, James Long

Posted 2 years ago

“Is not what I expected to be.Unit have problems and I try to contact someone and nothing.”

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Posted 2 years ago

“I ordered this decoder to aid the install of an aftermarket head unit which said it worked ! It doesn’t ! No way of telling if it’s actually working or not !! I need a refund or you to send out a tested working one !”

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Posted 2 years ago

Thank you, Thomas, for taking the time to provide your feedback on Xtrons UK. We apologize for the unfortunate experience you had. Regarding to the tech issue, have you contacted our after-sales tech support team yet？ If not, would you please have a try first and tell us the entire error message? It would be better if you could take some pictures or shoot a short video. Our tech support team email is techsupport#xtrons.com （Replace # with @) Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible. Thanks very much for your kind understanding and giving us the chance to solve this issue.

Posted 2 years ago

“PURCHASED A CAR RADIO WHICH WAS DELIVERED BY UPS WHO LEFT MY ORDER ON THE FLOOR OUTSIDE THE PROPERTY IN PLAIN SIGHT OF A BUSY ROAD. THE RESULT WAS THE ITEM WAS STOLEN. I AM IN DISCUSSION WITH THE SELLER AND PAYPAL TO GET A REFUND GARBAGE SERVICE!!!”

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Posted 2 years ago

Dear customer, Thank you for alerting us to your unfortunate experience with the delivery service. We are deeply sorry that your order package was stolen. We understand the frustration this may cause and we take your feedback very seriously. By the way, have you contacted your local police station to investagate it for you? If not, would you please give it a try first. We value your feedback and we sincerely hope everything will be fine with you. Best regards, James

Posted 2 years ago

“Purchased android screen and MOST adapter for my lexus that was supposed to fit my car, but none of the wiring fits, trying to return it, but can't get an answer from Xtrons. Very disappointed with the misleading information and very poor customer service”

Helpful Report

Posted 3 years ago

Dear Danas, Thanks for contacting us. Sorry for the inconvenience you encountered. I checked our email system and found you have already submited a email and our after-sales team is following up your case. Please don't worry, our after-sales team will find a best solution for you. Thanks for your kind understanding. Best regards, James Long

Posted 3 years ago

“I bought a headunit from these people and then I wanted to ask some questions about the unit and fitting? I sent several emails with no answer or acknowledgement what so ever! I think I should return the unit if I cannot get any sort of after sales service! this is appalling behaviour and not the way to treat a new customer! Looks like you're on your own with this company - don't expect any help or support! Bad news! BMW E39 model, Taylor made for E39 version and it doesn't appear to work anyway- what a joke!”

Helpful Report

Posted 3 years ago

Thank you so much for the feedback, Paul. We apologize for the inconvenience. Our tech support team work 24/7, so normally you will reply reply within 24 hours. I have checked all our email system but still can't find any transcriptions between us. I am afraid that your email was lost or mis-delivered. Would you mind trying again to send a new email and provide more details such as the entire error message? It would be better if you take some pictures or a short video. Once we get the info, we will do our best to find a good solution as soon as possible. We also provide live support on UK, so you may also try to go to our website www.xtrons.co.uk to try the live chat support too. In case you still can't reach our tech support team, you can contact me, my personal email is: long-james#xtrons.co.uk (Replace # with @) We would appreciate the feedback and would like to make it up to you. Again, thank you for bringing this to our attention.

Posted 3 years ago

“I bought an android head unit and reversing camera from this dreadful place and wish I'd never bothered.. The camera which is car specific looks simply at the floor.. Stupid design.. The head unit is worse.. Doesn't pick up GPS signal, WiFi does not work.. Apps crashing and freezing.. Asked for help from the UK based XTRONS and after a few days of hearing nothing I'm now going to contact credit card company to get my money back.. STEER CLEAR OF THESE HEAD UNITS..”

Helpful Report

Posted 3 years ago

Hi Robert, Thank you for taking the time and effort to give us such detailed feedback. We apologize for the inconvenience you faced. Our tech support team work 24/7, so normally you will reply reply within 24 hours. From your description, I am afraid that your email was lost or mis-delivered. Would you mind trying again and providing more details？ 1. Have you connected the GPS Antenna to the head unit? 2. Similarly have you connected the WiFi Antenna too? If the WiFi can't be connected, is there any error message? It would be better if you could take some pictures. 3. Regarding Apps carshing and freezing, may I ask the name of the app？ We really appreciate if you could record a short video to us to check. In case you still can't reach our tech support team, you can contact me, my personal email is: long-james#xtrons.co.uk (Replace # with @) Once we get the info, we will do our best to help you find a good solution as soon as possible. Sincrely hope you can give us the chance to help you solve this issue. Thanks very much for your kind understanding and support. Best wishes, James

Posted 3 years ago

“Hejsan Jag den Radio som jag köpte funkar inte bra med min bil Kan jag baka den?”

Helpful Report

Posted 3 years ago

Thank you for sharing your experience with us. We apologize for any issues you've encountered with the sound and radio when stopping the vehicle. Please don't worry, we will do our best to help you here. Regarding this tech issue, may I ask have you contacted our after-sales tech support team yet? If not, would you mind sending a new email and provides us more details about the issue you encountered? It would be better if you could take some pictures or a short video so that our tech support team can locate the issue better and find a good solution as soon as possible. We really appreciate you giving us the chance to help you solve the issue.

Posted 3 years ago

“Terrible, unhelpful support staff. “Universal” item did not fit. Offered a partial refund of £5 if I could show me breaking the METAL fitting cage? Strange company, get the eBay head units, honestly same quality and cheaper price”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for taking the time to give us your feedback! We are really sorry to hear that you had an unpleasant experience with our support staff and that the ‘universal’ item did not fit. We value our customers feedback and we will send it to our releated department to improve our products and services. XTRONS has been focus on providing high quality products. We only adopts the the automotive-grade hardware for our products. Thanks again for your kind understanding and we sincrely hope our products can help you better in future.

Posted 3 years ago

“Purchasing is easy, if you have a problem you cannot contact them by phone, you have to email numerous times with absolutely no replies. Still haven't heard anything or had any response, so don't buy from them!”

Helpful Report

Posted 3 years ago

Thanks for your feedback, Simon! We appreciate your taking the time to let us know about your experience with Xtrons UK. We apologize for any inconvenience that you didn't receive a reply. I have checked our email system carefully, however, we didn't find a email transcription from you yet. Maybe your email is lost of mis-delivered. Would you mind trying again to contact our support team and provide more details? It would be better if you could take some pictures so that our support team can locate the issue better and find a good solution as soon as possible. By the way, my personal email is long-james#xtrons.co.uk （replace # with @) in case you still can't reach our support team. We really apprecaite your kind understanding. We want to ensure that our customers have the best experience.

Posted 3 years ago

“The brand new 10.1 inch unit does not recognise 2 DAB dongles or 2 DAB apps so I emailed Xtrons. The response was to download the DABZ app that is already on the unit! I've sent another email and had no reply. No idea where to send it back or if I will get a refund but it's not fit for purpose.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, Kevin. We truly appreciate you taking the time to let us know about your experience. We apologize for any inconvenience you have encountered with your newly purchased 10.1 inch unit. Have you received the reply from our support team yet? Our after-sales team reply emails everyday, so normally you will receive the reply within 24 hours. If not, maybe the email is mis-delivered or lost. Would you mind trying again to send a new email. I will do my best to help you too. My personal email is long-james#xtrons.co.uk （replace # with @) Please don't worry. If you have sent emails, our support team will study it carefully to locate the issue and find a good solution for you as soon as possible. It is our goal to ensure that our customers have a satisfactory experience with our products. Is there anything else we can do to make your experience better? We are here to help.

Posted 3 years ago

Xtrons UK is rated 4.1 based on 403 reviews