Thanks so much for this review, and for letting us know the positive comments about the packaging. We're sorry to hear you had trouble collecting the necessary amount of blood, but rest assured we are working on solutions for this to make the entire experience easier.
Terrific! We're very happy to hear you had such a good experience with this product. Please let us know if we can ever be of any help or assistance in the future. Thank you!
“Good clear instructions but, having had problems to draw sufficient blood it would have been useful to have an extra lancet in the kit.Otherwise good”
Thanks for the positive review, and it's very helpful to know about the need for an extra lancet. At present, the MHRA and Government regulations restrict how many lancets can be included in an at-home test kit, but we are looking into solutions as we know some users desire 4 lancets rather than our usual 3.
Feedback like yours is invaluable as we aim to improve our products and services, so thanks again!
Thanks so much for the positive feedback; we're so pleased we were able to provide a good service for you. Please to let us know if we can do anything else to assist, and have a wonderful day :)
“Arrived quick.
Definitely not easy home kit. Take the blood took ages and wasnt easy at all.
Results took 4 days.
I dont want to say its horrible. Its still good home kit. Its just as easy as said.”
Good evening! Thank you for your feedback - it's truly valuable to us as we work to build a great sexual health and wellness service. Thanks, too, for the comments about collecting your finger-prick blood sample. Though this is only a difficulty for a very small majority of our users, rest assured we are working to make this a better experience for everyone. Thanks again!
