Good evening! Thanks so much - that's great to hear, and glad we could provide a straightforward and user-friendly service!
Please let us know if we can do anything else to assist: support@yoxly.com.
Many thanks, once again!
“Very happy with service. My only complaint is the misleading automated message when ordering the kit: I ordered on a Sunday, and it said if I ordered within 20 minutes I could have next day delivery suggesting it would arrive on Monday. But after corresponding the support team it became clear this could never have been the case, as I was told items would not be shipped on a Sunday”
Hello! Thank you -- that is very helpful feedback and we've already alerted our technical team to check into this for you, as we certainly want to be providing accurate dispatch times to all of our users.
To further assist, it would be very helpful if you would let us know, if possible, if you ordered your kit when you were in the UK (as browser locations can sometimes cause automated messages to appear in error).
Again, many thanks, though, and we will certainly look into this for you ASAP to ensure all is straightforward and operating correctly -- both for you and for future users of our service.
All best wishes!
-Yoxly
Hello! Thanks so much for your feedback and we would certainly be willing to check on this for you, especially since we pride ourselves in quick results.
Do you know when the lab received your samples (you would've received an confirmation email), and when you received your results? It should've been within 1-3 business days (though it is sometimes sooner).
Also, if you'd please email support@yoxly.com with the details of your testing experience, we'd be happy to check on this for you, as we certainly want to make it right and do whatever we can to improve our service for you and for future users.
Many thanks -- especially for your feedback, and we're hopeful that with additional information we can improve our service!
Perfect! We definitely understand this process can be wrought with uncertainty and anxiety, and it doesn't have to be. We're so happy to hear we were able to keep you updated and assist along the way, and hopefully make what can be a sensitive subject a bit more comfortable; that's a core aspect of our mission, and it's wonderful know you found Yoxly reassuring.Thanks again, and have a wonderful rest of your day!
Thank you so, so much for this positive feedback -- it's exactly what we're trying to accomplish through your discreet, simple, and convenient at-home service. We're so grateful you took the time to leave feedback, and please let us know if we can ever do anything to assist -- now, or in the future!
What great feedback - thank you! And, we totally agree: quick and easy and safe are exactly what we're trying to achieve and offer, and we can't thank you enough for trusting us with that aspect of your sexual wellness, and for taking the time to leave a review.
We stand by ready to assist in any way, shape, or form -- we are always happy to do all we can to make an often stigmatized and anxiety-ridden service more comfortable, for everyone, no matter the context.
Thank you!
Thank you! This is so great to hear, and exactly the service we strive for. It's especially great to hear that you found our customer service helpful, as that is at the heart and core of our business.
In sum, thank you for the amazing review, and for trusting Yoxly with your sexual wellness!
That's terrific! Thanks so much for using our service, and also for taking the time to leave such a positive review, and moreover for using Yoxly. We hope to be able to provide excellent service again for you! Have a wonderful day :)
That's terrific! Thanks so much for sharing your feedback, and for providing a 5-star review; it is exactly what we're on a mission to accomplish: the most friendly, user-friendly, and customer-service oriented sexual health company on the market. Your kind words are certainly encouraging, and just thanks, once again, for sharing them. Let us know if we can do anything to assist in the future! Have a great day :)
What wonderful news! Thanks so much for taking the time to leave your feedback, and we're thrilled to hear -- as it aligns closely with our mission -- that you were happy both with the fast turnaround and with the customer support. We're always here to help or assist, in any way we can; in the meantime, thanks again!
Hurrah! Thanks very much for this, and for the positive feedback. As it is integral to our mission, we're thrilled to hear we were able to assist. Have a wonderful day!
Wow - thank you so much! We're very happy that you found our kits and instructions clear and user-friendly, and also that the follow-up and instructional communication was on point. It means a lot that you took the time to leave a review, so thank you: we'll continue our quest to provide the best service, offering our users convenience, privacy, accessibility, and control. Thanks once again, and have a great rest of your day!
It's so wonderful to read your review -- thank you so much for taking the time to leave it. This is *exactly* what we are on a mission to accomplish, and are thrilled that we were able to meet your expectations. Thank you!
Thank you so much! This is great to hear, and exactly the level of service we strive to provide. Please let us know if we can ever do anything to assist; however, in the meantime, thanks once again: we're certainly grateful for your positive feedback. Have a great day!
Good afternoon! Thank you for your feedback, and we will certainly check on this for you right away: there might have been a delay because of the Bank Holiday, though a delay from 18 August to 27 August is, we agree, unnecessarily long.
So that we can check on this for you right away, please email support@yoxly.com ASAP and we would be happy to investigate.
Again, our apologies: rest assured we want to provide the best service possible, and if we fall short we want to do what we can to make it right for you!
Thanks again for informing us, and we look forward to hearing from you.
That's wonderful news! Thanks for sharing, but moreover for trusting Yoxly with your sexual health -- we want to be the best possible service with respect to what is often a complicated and anxiety-ridden subject, and we're so happy to learn that we were able to meet your expectations. Thanks again, for your custom and trust, and have a wonderful rest of your day.
Hello! That's terrific to hear, and thanks so much for taking the time to leave your feedback. We definitely appreciate it and hope only to continue in providing Yoxly users with the best possible experience. Thanks again!
