Yoxly Reviews

Name: Yoxly
Address: 20-22 Wenlock Road, London, London Borough of Islington
Rating: 4.46

4.5 Rating 76 Reviews

86 %

of reviewers recommend Yoxly

Company Reviews

Product Reviews

Questions

Visit Website

Phone:

07901620300

Email:

support@yoxly.com

Location:

20-22 Wenlock Road,
London
London Borough of Islington
N1 7GU

Write Your review

Tell us how Yoxly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kit arrived promptly and had clear instructions on how to test and the results were also fast and the website efficient. My only flaw is the lack of instruction on sending the kit away, it was not stated that the kit had to be sent within 5 days of activation. I activated right away (Friday following bank holiday Monday) and this caused some stress that I wouldn’t get the test sent in time.”

Helpful Report

Posted 2 months ago

“Straight forward and easy to use”

Helpful Report

Posted 5 months ago

Thanks for letting us know - so wonderful to hear we were able to provide a simple product and service for you. Have a great day!

Posted 5 months ago

“This test was very eadsy to order nice discrete packagingand simple to follow test,it took a litle to long to get the resullt for my liking Package erecieved back on Thurday by Yoxly , but no result until Tueday evening, it would be nice if this could be speeded up. But very nice to have nefgarticve results on the tests, very reasuring.”

Helpful Report

Posted 5 months ago

Thanks for your feedback, and we agree: that is too long! We've actually already put in measures to make sure results are returned in a more timely manner, and hope you'll experience greater speed and efficiency next time you use our service, as we very much strive to return results in 1-2 business days after the Royal Mail delivers your samples to our laboratory. Thanks again for your order and for your feedback!

Posted 5 months ago

“I ordered my comprehensive kit on Friday 02/08 at 15:45 and I was frustrated that it wasn’t sent out to be until the following Tuesday (06/08). If you only operate Mon-Fri then it needs to be clearer when ordering what the cut-off time for ordering on a Friday for next-day delivery is, because I believed ordering before 16:00 I was within that window. I was under the impression YOXLY was the fastest private STD testing service so I was disappointed I had to wait 6 days for results from the moment of ordering to the time I received results.”

Helpful Report

Posted 11 months ago

First, please allow us to say thank you for your feedback, which is valuable (as all feedback is), and which will allow us to reconsider our product pages. We have looked into this and appears you did place your order on the Friday, after the dispatch cut-off period, and thus the first available day to dispatch your order was the following Monday morning (not Tuesday); we did this, dispatching your order via Royal Mail Tracked 24, and your order was delivered the very next day, Tuesday, at 11:20am. So, where your order was delivered within 24 hours from dispatch, we understand the frustration of placing it on a Friday afternoon and it not being dispatched until Monday morning. we have raised this with our product and technical teams and will certainly work to adjust the notices on our website so that it is more clear when an order will be dispatched and delivered. We cannot thank you again for the time you took to raise this recommendation, but are happy to see that your kit was dispatched on 05 August, delivered on 06 August, we received your samples on 07 August, and your results were ready on 08 August. Once again, many thanks - your feedback helps us create a better service!

Posted 11 months ago

“Arrived quickly and test was easy to do. Registration was not clear. Scanned code and it took me to home page where there was no clear indication of how to register. However, was contacted and sent link after they received my package and everything went through smoothly. All in all a good experience with the convenience of home testing, rather than taking time off work. Discrete packaging and messages too”

Helpful Report

Posted 1 year ago

Good afternoon! Thanks so much for your feedback - especially the confusion you experienced when activating your kit. We've passed this to our product team who can look into it, but we're very happy all else went smoothly. Thanks for using our service, and for your support!

Posted 11 months ago

“very quick turnaround of test. just when you get the results, its worded so carefully that you're still not really sure its negative...”

Helpful Report

Posted 1 year ago

Thanks for this feedback, and especially for letting us know that the turnaround was quick - exactly what we want! With respect to the test results wording, we'd be happy to discuss this further with you if you contact us, as we always want to have our users and their experience at the heart of everything we do. Thanks so much, once again!

Posted 1 year ago

“Quick and easy to order/use. First time the results came within a day. The second time it`s been 5 working days and still no results. Bit slower. Overall would reccomend.”

Helpful Report

Posted 1 year ago

Hello! Thanks so much for your feedback, and for being a returning customer. With respect to it having been 5 working days and still no results, this is certainly not the customer experience we want to provide, and we'd be happy to help. If you would please email support@yoxly.com ASAP one of our team will look into this as a matter of priority. Again, thank you very much for your feedback and continued patronage as we strive to become the go-to source for all matters related to sexual health. Have a wonderful day!

Posted 1 year ago

“quick delivery. Prepaid envelope. Again quick shipping. Results took 4 days to come through.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your review and feedback - we're very grateful! Apologies it took four days to receive your results. You may want to check to see if this was four business days or four calendar days, as sometimes if the Royal Mail delivers your samples to our laboratory on a Friday/Saturday, it can add an extra day or two to the results turnaround. We're certainly always working to improve the service, though, and so thank you very much for your comments. Always let us know if we can do anything to assist, and best wishes!

Posted 1 year ago

Yoxly is rated 4.5 based on 76 reviews