Yoxly Reviews

Name: Yoxly
Address: 20-22 Wenlock Road, London, London Borough of Islington
Rating: 4.46

4.5 Rating 76 Reviews

86 %

of reviewers recommend Yoxly

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Phone:

07901620300

Email:

support@yoxly.com

Location:

20-22 Wenlock Road,
London
London Borough of Islington
N1 7GU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I personally wouldn't recommend the service due to the time frame to get results. I assumed that they would have a quick turn around like Fettley, where you get your results within 72 hours and usually withing 24 hours of the lab receiving your samples. I choose to test at home instead of using the NHS purely for the quick turn around which I assumed I would get with Yoxly as well. If you have bad health anxiety then you will be wrecking your brain waiting for these results and you may as well use the NHS. Use Fettle instead if you need a quick turnaround.”

Helpful Report

Posted 6 months ago

Good evening - Thank you for this honest feedback, and please email support@yoxly.com as we would very much like to look into this for you, especially as we do strive to offer quick turnaround. It could be there was a delay with the Royal Mail, or similar, but again: please do contact us as we take every word of feedback very seriously and actively use it to improve our service, especially in an area like sexual wellness which we know is often, as you say, quite anxiety-inducing. Overall, though, thank you for taking the time to leave such a thorough comment: extremely helpful, and we are grateful!

Posted 5 months ago

“Still waiting for my results ordered kit on 15th August and you received it on 18th and still waiting?”

Helpful Report

Posted 10 months ago

Good afternoon! Thank you for your feedback, and we will certainly check on this for you right away: there might have been a delay because of the Bank Holiday, though a delay from 18 August to 27 August is, we agree, unnecessarily long. So that we can check on this for you right away, please email support@yoxly.com ASAP and we would be happy to investigate. Again, our apologies: rest assured we want to provide the best service possible, and if we fall short we want to do what we can to make it right for you! Thanks again for informing us, and we look forward to hearing from you.

Posted 10 months ago

“There written instructions fail to mention that you shouldn’t pee for x number of hours. Discovered this by accident when I watched their YouTube video but it was too late !”

Helpful Report

Posted 1 year ago

Thanks so much for this honest and straightforward feedback; it is *so* valuable, and we'll certainly look to update our instructional leaflets as soon as possible. Again, we can't thank you enough for taking the time to let us know. If you write support@yoxly.com and give us your details, we would be happy to provide a replacement kit at no charge. Thanks once again, and have a terrific evening.

Posted 1 year ago

Yoxly is rated 4.5 based on 76 reviews