“I had wrong seat with bike so I informed them with a very quick response! I recently got a trampoline also with missing parts and it was such a long annoying process of sending photos, descriptions, searching for codes etc this was so easy! I literally just said it has wrong seat and they said sorry here's another! The bike is so light! My son 3 has weak muscles and he's already figured it out.... And when he falls the bike doesn't hurt him because it's so light! Love it!!”
Hi Shanti, thank you for your review and we're glad to hear that your son is loving his new Zoomy Balance Bike. Apologies for sending you the wrong seat. We had an issue where our manufacturer included the wrong seat in some boxes. Since our inventory is stored in a 3rd party warehouse it was impossible for us to go through all the boxes to find which ones had the wrong seats so we offered free replacements instead. We know this may have caused an inconvenience and we wish we had a better way. The good news is that we've sold all the bikes that may have had the wrong seats and as such we're 100% confident we won't be sending anyone else bikes with seats that don't fit going forward.
“Easy to assemble, it was a bit frustrating that the wrong seat came with it but the problem was resolved within the week. My son is going to love it for his birthday next week!!”
Hi Rachel, thank you for your review. We apologize for the wrong seat. We had an issue where our manufacturer included the wrong seat in some boxes. Since our inventory is stored in a 3rd party warehouse it was impossible for us to go through all the boxes to find which ones had the wrong seats so we offered free replacements instead. We know this may have caused an inconvenience and we wish we had a better way. The good news is that we've sold all the bikes that may have had the wrong seats and as such we're 100% confident we won't be sending anyone else bikes with seats that don't fit going forward.
“My so. Has Just turned 2, and has picked it up so easily, he loves it, it's also so incredibly light he loves to carry it around. Definately happy with our purchase”
“Our daughter had this bike for not even a day and could ride a normal bike by the end of the day. Well worth the money to teach child balance. Luckily we have 2 more sons who will use when they're old enough too.”
Hi Candice, we're glad to know that your daughter was able to easily balance and rode our Zoomy Balance Bike. It is built to last for years so you can definitely pass it on. We really appreciate you for taking the time to let us know that our Zoomy Balance Bike indeed has served its purpose. Thank you!
“Very disappointed, the wrong seat came with the order, which compleatly stuffed up my chances of getting it to my daughter, have asked for new set to be sent , never again, would not recommend!!”
Hi Jason,
We're really sorry for the inconvenience. Unfortunately our manufacturer included the wrong size seat in the box (mistakes happen!). You contacted us after discovering the seat did not fit the bike and we immediately agreed to send you a new seat free of charge. We haven't yet sent it though because you asked us to delay sending it until you returned from your trip overseas. We will send you the new seat on the 10th of April as requested.
Hopefully once you get the new seat your daughter will enjoy her bike. Once again, apologies for the mistake.
