Went on line to buy a policy on the 30/5/2015 from 1central where my card was declined so tried my wife' visa card that was declined so went else were that day an got a policy with Kwik fit insurance. All ok until 2 hours later an email to say welcome to 1 central and £361.00 off my wife's visa I immediately called them to explain what had happened think girls name was Jade after 30 minutes on the phone was told no problem full refund will take up to 10 working days. After 4 more calls over 3 weeks still NO REFUND called today the 18/6/2015 now told may take 5 more working days looks like I will have to get the F.S.A involved to resolve this absolute nightmare.