1st CENTRAL Reviews

"Frustrating experience and poor customer service\r\nMy experience with this company has been extremely disappointing\r\nI Made a claim in 13th July and since then I've been given the run around by 1st Central. They told us we can not repair you car you need to repair it by yourself then they sent me an email with threatening me if you don't agree with this opinion we need the courtesy car return and that will mean you are not claiming through with us.\r\nOverall 1st central has been a source of constant frustration.their lack of transparency,poor customer service and unprofessional handling of claims have left me regretting my decision to choose them.\r\nI would strongly advise anyone to look elsewhere for insurance"

"Very poor customer service. Just cancelled my insurance with them and i will never ever use them again.\r\nI've been asked to pay \u00a3417.60 on top of my insurance because i don't remember exactly when i passed my driving licence \/ last century in my homeland\/ date, month \r\nand year. Absolutely unacceptable reason to increase the price. The second price-increasing information was have 3 points penalty THIS year. Absolute fair enough about that. \r\nSomething else which i noticed yesterday on my policy was written that my penalty is since March 2023. When i ask them to explain why they put wrong year i felt like an idiot. Few different people \/policy analysis, customer service etc\/ tried to convince me that cannot see, read my policy properly. I told them that my policy is on front of me and is written penalty points 16-03-2023, but their answer was \" I don't know what you see and where, but is not 2023 is 2024\". I ask where and to who i can send proof of my policy I've been told to send email to policy department. When i did that I received two automated emails that had nothing to do with my case.\r\nAt the and i found a different phone number. I spoke with someone from policy analysis department. She confirmed that someone by mistake wrote it wrong. My last question was if the year was written correctly how the price will be changed or will be the same \u00a3417.60? She was confused but eventually forced to say the price would be different and most likely lower. Today I logged into my policy again, I wanted to see again if they had made a change, but I was surprised to find that the data had been deleted.\r\n\r\nHow i said never again with them."

"Very poor customer service. Just cancelled my insurance with them and i will never ever use them again.\r\nI've been asked to pay \u00a3417.60 on top of my insurance because i don't remember exactly when i passed my driving licence \/ last century in my homeland\/ date, month \r\nand year. Absolutely unacceptable reason to increase the price. The second price-increasing information was have 3 points penalty THIS year. Absolute fair enough about that. \r\nSomething else which i noticed yesterday on my policy was written that my penalty is since March 2023. When i ask them to explain why they put wrong year i felt like an idiot. Few different people \/policy analysis, customer service etc\/ tried to convince me that cannot see, read my policy properly. I told them that my policy is on front of me and is written penalty points 16-03-2023, but their answer was \" I don't know what you see and where, but is not 2023 is 2024\". I ask where and to who i can send proof of my policy I've been told to send email to policy department. When i did that I received two automated emails that had nothing to do with my case.\r\nAt the and i found a different phone number. I spoke with someone from policy analysis department. She confirmed that someone by mistake wrote it wrong. My last question was if the year was written correctly how the price will be changed or will be the same \u00a3417.60? She was confused but eventually forced to say the price would be different and most likely lower. Today I logged into my policy again, I wanted to see again if they had made a change, but I was surprised to find that the data had been deleted.\r\n\r\nHow i said never again with them."

"Very poor customer service. Just cancelled my insurance with them and i will never ever use them again.\r\nI've been asked to pay \u00a3417.60 on top of my insurance because i don't remember exactly when i passed my driving licence \/ last century in my homeland\/ date, month \r\nand year. Absolutely unacceptable reason to increase the price. The second price-increasing information was have 3 points penalty THIS year. Absolute fair enough about that. \r\nSomething else which i noticed yesterday on my policy was written that my penalty is since March 2023. When i ask them to explain why they put wrong year i felt like an idiot. Few different people \/policy analysis, customer service etc\/ tried to convince me that cannot see, read my policy properly. I told them that my policy is on front of me and is written penalty points 16-03-2023, but their answer was \" I don't know what you see and where, but is not 2023 is 2024\". I ask where and to who i can send proof of my policy I've been told to send email to policy department. When i did that I received two automated emails that had nothing to do with my case.\r\nAt the and i found a different phone number. I spoke with someone from policy analysis department. She confirmed that someone by mistake wrote it wrong. My last question was if the year was written correctly how the price will be changed or will be the same \u00a3417.60? She was confused but eventually forced to say the price would be different and most likely lower. Today I logged into my policy again, I wanted to see again if they had made a change, but I was surprised to find that the data had been deleted.\r\n\r\nHow i said never again with them."

"Cancellation is a joke.\r\n\r\nInsured with them for a couple years and service is fine and online portal etc is handy.\r\n\r\nCancellation however is an absolutely, borderline criminal joke. I paid for all optional extras consistently for the duration of my policies and cancelled after a 3.5 weeks of a renewal and was charged \u00a3240 for the privilege. Breakdown is below:\r\n\r\nCost of policy \u00a3240.11\r\nCost of 31 days insured \u00a332.93\r\nInterest for paying monthly \u00a314.19\r\nArrangement fee \u00a350\r\nPersonal Accident Cover \u00a330\r\nHire Car Cover \u00a335\r\nExcess Protect \u00a327.99\r\nCancellation fee \u00a350\r\n\r\nPayments received\r\n\u00a30\r\n\r\nTotal to pay\r\n\u00a3240.11\r\n\r\nCost of Policy: \u00a3240.11 - Payments Received: \u00a30 = Total to Pay: \u00a3240.11\r\n\r\nAbsolutely insane that you have to pay the full fee for extras not even four weeks into a years policy.\r\n\r\nShould be illegal."

"This insurance is rip of Britain, be aware, proper scum.\r\nFor cancellation of two months, cost me \u00a3245"

"I have just canceled my policy after it was renewed yesterday. \r\nThere is a non-refundable arrangement fee of \u00a350 I had to pay.\r\nArrangement fee. Hmm. \r\nCareful with 1st central. I will try not to get a new policy from them in the future"