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1st CENTRAL Reviews

4.0 Rating 5,188 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

4.0

Based on 5,188 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 20th December 2023

1st CENTRAL 1 star review on 30th November 2023

1st CENTRAL 1 star review on 26th April 2023

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son Had a third party accident was offered two settlement offers felt it was not enough so asked insurance company 1st central to reconsider to be told they are cancelling the policy as the car had been modified. It was an MSport BMW had absolutely no idea the car had been modified as all the cars are like this when searched on google. Treated him as if he was a criminal trying to make out these modifications were done by my son when he purchased the vehicle like this from the garage. If they can get out of paying a claim they will do avoid as all costs the worst insurance company around!”

Posted 3 months ago

“I joined 1st central connect using the blackbox. I also had a 2nd driver on my policy. 1st central connect sent an email giving steps for me and the 2nd driver to complete regarding downloading and connecting to the blackbox/telematic device. We both did the steps required of us. I got emails saying that we did not download the app but if we did please ignore this email. Since we did, we figured it was a wrong email. Next thing I knew my policy was cancelled. When I called to ask why they said because the second driver did not register and downlaod the app. THIS IS UNTRUE! I explained this to them multiple times but each customer support worker rudely dismissed me and refused to listen. I have email PROOF from 1st central connect outlining the steps for the main driver and the 2nd driver: (Policy Holder), follow these simple steps: Download the 1ST CENTRAL Connect app to your smartphone (make sure you say yes to those cookies and permissions!) Link your sensor to the 1ST CENTRAL Connect app – it takes less than a minute Stick your sensor to your windscreen without it blocking your view – the sensor shouldn’t be kept loose in your car, pocket, bag etc. (second driver) will need to do the following: When registering, it’s important that they register using their own email address and mobile number, this is so we can set them up with a unique driver record on the app. Then, they need to go to the welcome text message from 1ST CENTRAL Connect and download the 1ST CENTRAL Connect app to their smartphone (making sure they say yes to those cookies and permissions!) The 3 steps required by me and the 2 steps required by the 2nd driver were COMPLETED! YET THE POLICY WAS STILL CANCELLED! Now I have this unfair cancellation on my record because of an untrue claim by 1st Central Connect. I have contacted the OMBUDSMAN AND HAVE BEGAN LEGAL ACTION AGAINST 1ST CENTRAL CONNECT! STAY AWAY FROM THIS COMPANY AND THEIR FRAUDULENT AND SCAMMING TELEAMTIC/BLACK BOX DEVICE”

Posted 3 months ago

“Great and cheap”

Posted 3 months ago

“The worst insurance company ever don’t trust they can cancel your insurance anytime without telling you I stopped by police they told me I don’t have insurance”

Posted 3 months ago

“Be carefull with there ridiculous fees they add on. £50admin fee all because my previous insurance made a,mistake in information! Would mot use again as fair enough a fee bit not £50 just to change a bit off information over. Won't be returning to them !”

Posted 3 months ago

“I have horrible experience with this insurance, totally scum. If Anyone thinking about to use this policy GOOD LUCK.”

Posted 4 months ago

“non-existing customer service I canceled my policy online, then got msg about renewing so I called to ensure its canceled, so it was. Then they took £2000 of insurance of my credit card and when I called I was told its my fault because I did not cancel the auto-renewal when I was canceling the policy. When I questioned the logic of this I was told the cancellation quote is£180 so they are happy to refund the rest. Absolutely horrible, no common sense, no possibility to escalate and formally complain.”

Posted 4 months ago

“This insurance is rip of Britain, be aware, proper scum. For cancellation of two months, cost me £245”

1st CENTRAL 1 star review on 20th December 2023

Posted 4 months ago

“Sadly, 1st central failed to do the job they were committed to do. I paid enough money through the year and they simple closed my claim, no communication, nothing. My car was hit, I had 2 witnesses, they both seen the person, the car that damaged mine. 1st cental failed to support my claim stating there's nothing they could do. Then without notice closed my case. Said they tried contacting me, which was simple untrue. Please do not use them, pay little more money and get somone better.”

Posted 4 months ago

“Absolutely AWFUL!! Will give you a 6 year credit default with NO COMMUNICATION. 3 years after the policy ended!!! I have never known a company like it. I will remove this if my issue is resolved”

Posted 4 months ago

“I have just canceled my policy after it was renewed yesterday. There is a non-refundable arrangement fee of £50 I had to pay. Arrangement fee. Hmm. Careful with 1st central. I will try not to get a new policy from them in the future”

1st CENTRAL 1 star review on 30th November 2023

Posted 4 months ago

“Charlatans- the cancelled my insurance after 63 days even though I had sent them everything they asked for. I am now scrabbling to find another insurance but because they cancelled, for the next 7 years I will be on a list - so far only other quotes for another insurance start at £1200! Disgusting behaviour and VERY unprofessional- wish I had gone for a more recognised company - steer well away from them!”

Posted 5 months ago

“not writing anything out of anger but this organisation is BOGUS - their after sales service is pathetic - they don't know how to manage or maintain the positive impact on customer - I have bought their insurance 1st in sep (they have cancelled it without any reason and then they have forcefully deducted 78£ from my account as a cancellation charge). Then I have trusted them again in Oct and bought their insurance 2nd time and guess what their payment department was facing some issues and they failed to collect a payment from my account and cancelled my insurance without even calling me and the best part they were continuously sending me threatening txt to pay 120£ cancellation fees. I have called many times - emailed but no one responded - I have paid almost 200£ which was not even my fault. pathetic service - pathetic company - pathetic experience.”

Posted 5 months ago

“The worst customer service i have ever experienced in my life. I have been without a car for 4 days as the claims team failed to inform me the garage they use don't work weekends leaving me getting to work with no support. If you call claims, never ever speak to Mvelo she is the most rude, sarcastic, unhelpful agent I have come across. Promised a courtesy car, never received that. Promised a call back by management, never received that. Absolute abysmal customer service. NEVER TAKE OUT INSURANCE WITH THEM!”

Posted 5 months ago

“I insured my car with this company for £143 a month. Then, just after after the start of the policy for a few days I was surprised to be advised that they decided to hike my insurance fees to £195 month as their “Analysis Team”decided to increase the premium. This is despite the fact that they were provided with all the required information before concluding the policy including 3-year No Claim Bonus. Then, I sold my car a few days where I had to pay £190.63 as cancellation fees on line. Their website says, however, that cancellation fees is £50. Further, they refused to refund me the amount of money I already paid for the 17 unused insurance days of £110.50 out of £195 I have paid on 23/10/2023 for 1 months. I was with numerous car insurance companies in this country before, but this the first time I have such a bad experience. I definitely do Not recommend it.”

Posted 5 months ago

“My son had insurance with 1st central connect, they have sent messages saying immediate action needs to be taken , we called them three times in September as threatened to cancel policy, they did cancel it as I as a named driver didn’t activate something correct on the app, I'm a named driver I have my own car! Not the policy holder, I’ve never had to have a app to drive a car. Now its started again, messages now are his telekinetic box is showing loose! It is stuck on the windscreen fixed firmly. How can you determine this when your not in the car? When you click on the email/message it then takes you to a blank page when you download this numbers and letters? Then saying your policy is going to be cancelled? Why? His driving is spot on. He then gets an email informing him that they have had a glitch !,all the data from certain dates would not count ,we thought everything is alright now. Nope it all started again loose box what is that supposed to mean? They are receiving data about his driving how can the box not be working correctly? Now they have cancelled his insurance policy.! He is 19 already struggling to get car insurance as every young person is, now he cannot get insured because he has to declare a cancelled policy! Because they claim his boxes is loose! how can they possibly come up with this information? Totally perplexed. If he’d been involved in an accident he would have to declare this for the next 3 to 5 years which would affect his insurance he would have to pay a higher premium ,but to have had car insurance policy cancelled not for his driving or none payments, but because of a loose box that is not lose is ludicrous. Unbelievable and extremely cruel. He has to declare for the rest of his life. How can this even be legal. We have made repeated phone calls to this company, and now we have to wait for the eight weeks to be up to than raise a complaint with the FCA they must have numerous complaints about this company ,we can only hope that FCA can do something to get this black mark removed from him . When this company send so many messages contradicting themselves , links that don’t work what is anyone supposed to do ? Avoid this company at all costs. No one from the management Will speak to you. I’ve requested the data from his box! Not happened ! Some of the dates they are say it’s loose the car wasn’t even being driven, unbelievable. I have never in all my life come across something so unbelievably wrong. I have raised this with whatchdog and will be contacting trading standards.”

Posted 5 months ago

“They are the worst, The worst customer service I have received so far in UK. They didn't help with solving claim that wasn't my fault even though I have asked for help multiple times and agree to go court. Client service service is really bad, the man over the phone was rude and didn't help me at all. In the end, becouse my bank has revoked my debit card and send me new one, my monthly payment didn't come thru, when I noticed that (3rd day after payment day) I called them and they told me that my policy is cancelled. When I asked them to just continue my policy and take new payment details thety told me that they can't and here is how much fees they added (even though I still wanted to stay with them): Arrangement fee £50.00 Default fees (for any late payments) £15.00 Cancellation fee £50.00 115 pounds for 3 day of missed payment it was almost 2 months of insurance fee, insane!”

Posted 5 months ago

“They cancelled my son’s insurance due to an oversight on my behalf . I as a named driver forgot to download the black box app as had never driven the car . I feel sick for him as a young lad trying to get insurance with a cancellation of insurance to declare is difficult and expensive . I may be at fault, but such a small oversight has turned the original quote from 1st central was£2500 now looking at £4500 -£12000 elsewhere.”

Posted 6 months ago

“I won’t go through at length the issues, but do not go with this lot. Tried to charge over £100 because my purchase year (which was actually a name change from a family member to mine) was the wrong year, despite me offering to send the original V5C as proof. They weren’t interest and wanted their 120 pounds instead. Cancelled my policy then and there.”

Posted 6 months ago

“I recently renewed my car insurance. I contacted the company's (1st central) renewal team and they filled out forms for me. I informed them about things that I could think of that had changed since last year and it was all done. On the 15th day (first 14 days allow for free cancellation) after renewal, they contacted me for more information. They said they had conflicting information about both mine and my wife's "occupation". It felt like a police investigation but basically they said they have on record me as Research Scientist and my wife as Operations Manager (this was from last year as I was only renewing and they didn't ask me again about it during renewal). However, via our recent search for quotes on comparison websites they knew that I called myself computer engineer and my wife Operations Director(she was promoted last year but in the same company and and I dont think one can say her "occupation" changed). I tried arguing that I work in computer science research for which they don't have an option anyway so I use researcher/research scientist or computer engineer or computer programmer based on whatever first comes to mind and all are true. Also technically as an "occupation", an Operations Director is also an Operations Manager as they both manage teams to improve operations. Anyway I never filled out any forms recently saying otherwise nor they asked. They were still adamant that I lied to them about it and they need to update this information. For that they would need another payment worth 30% of original yearly charge or the other option is to cancel insurance with about 25% deduction including costs and fee. This is also when for a new quote the difference in price with "correct occupations" is less than 5%. I would call it a scam.”

Posted 6 months ago

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1st CENTRAL is rated 4.0 based on 5,188 reviews