1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.97

4.0 Rating 5,188 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,188 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bunch of crooks,got called to say my occupation was wrong as i'm now retired and they charged me £100.”

Helpful Report

Posted 8 months ago

“Is the worst insurance company what I have it wich charged even for cancellation policy.”

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Posted 10 months ago

“I contacted First Central regarding a non-fault claim, it was noted that my phone number on the system was wrong, so the person on the phone offered to change it. Got an email a couple of weeks later stating that I owed First Central £33.86. I contacted them and was told that the £33.86 was a charge for changing details on my policy (my phone number). I stated that I was not informed of any charge and would not have agreed to change the number (as it was my partners number) had I known that it would cost me £33.86. After a few emails and phone calls back and forward (and after listening to the recording of my first call, to verify that I wasn’t lying..) they agreed that I hadn’t been informed at the time and removed the charge. A lot of stress for something which could’ve been avoided.”

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Posted 11 months ago

“They rely on the internet system that is not reliable. Whenever you make changes the system can not keep it. The company focused on charging you extra fees rather than helping you.”

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Posted 1 year ago

“Absolutely disgusting been charged 73.35 to change address, after renewal , time to look for another insurer. Would not reccomend anyone to use you.”

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Posted 1 year ago

“Promise 14 day refund if cancel. Wanted to charge me £50 to cancel after 4 hrs. Value car at £1100 when trade price £1750 retail £3500. Will cancel on return from holiday. Total cowboys.”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. The £50 non-refundable arrangement fee is mentioned during the process of setting up a policy. We do also list all of our fees on our website - https://www.1stcentralinsurance.com/car-insurance/important-information. But, we waive the cancellation fee at this time. If you wait till after the 14 days, the cancellation fee will need to be paid, plus any premium for the policy. We’ll use your comments to help improve our service. Ashley

Posted 1 year ago

“On chat, advisor quoted two wrong facts. Confirmed I had to pay a cancellation fee although I was only into the contract by two days, well within the cooling off period. He also maintained that the policy was not a new policy as it ran for the last year. I was actually insured elsewhere!! Makes me wonder what other things could be totally wrong.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. The £50 is a non-refundable arrangement fee which is mentioned during the process of setting up a policy. We do also list all of our fees on our website - https://www.1stcentralinsurance.com/car-insurance/important-information. But, we do waive the £50 cancellation fee in the cool-off period. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“good service but not able to create account, as unable to make password after many attempts”

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Posted 2 years ago

Hi Vikas, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If you could speak to our team web chat (this can be found on our website), or call us on 0333 043 2066, we will be able to look into this for you. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“Can’t get onto website, logging in isn’t the issue, I want to change a car on the policy and I can’t do anything apart from log in, really annoying”

Helpful Report

Posted 2 years ago

Hi Shane, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if our colleagues can help with the login issue. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“Terrible customer service, as quotation by a customer service personnel was £560.00 more than doing a change online. Which was also £780.00 more than another insurance provider. 1st Central are only interested in piling charges when you ten want to cancel your policy for doing absolutely nothing.”

Helpful Report

Posted 2 years ago

Hi Kodwo, Thank you for your feedback. We’re very sorry to hear about your experience with us. If there’s anything you’d like us to look into for you, please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley

Posted 2 years ago

“Getting the insurance was fine BUT trying to log in to your account and insurance certificate is just so bloody annoying you just seem to go round in circles. Please make it easier . Just read some customer reviews not to good , I’m beginning to think I made a bad decision going with 1st central but time will tell”

Helpful Report

Posted 2 years ago

Hi Anthony, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. If you need any support with Your Account, please don't hesitate to get in contact with us via Web chat. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Yasmin

Posted 2 years ago

“Not happy as I get constant emails asking for my ncb which I sent and now asking for history seems you don’t want my coustom”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If you could please contact our team on 0333 043 2095. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. For us to look in to this further for you. Ashley

Posted 2 years ago

“Not very customer friendly. Made a small mistake in the application and less than 24hours after taking out the policy I contacted them and they wouldn’t fix it without a £50 charge”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you for your feedback. We’re really sorry to hear about the experience you've had with your policy. Unfortunately, we can't see any of your details, but we would like to look into this further for you. Please contact us by sending an email to customer.relations@1stcentral.co.uk. Please remember to include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley

Posted 2 years ago

“Hi Ashley I have just contacted 1st Central and was on hold for 20 minutes only to be put through to another department when I did get through then l was cut off. Could you give me a direct line to someone please or give me a more precise way of contacting central more quickly and efficiently”

Helpful Report

Posted 2 years ago

Hi, Thank you for your message. Please try our team on 0333 043 2066. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Who should be able to assist you. They are a little bit busy, but once through they can assist. Ashley

Posted 2 years ago

“Has anybody else had a problem with this insurance I have been sent this bill and I am not sure it’s genuine. It states as the driving license dates were not correct stating when they were issued we have to pay this additional amount. I do not remember writing exact dates and if I did I would like proof . As a result, your premium has been recalculated and there is an additional amount of £131.59 due . (including a £50 administration fee).”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We’re sorry to hear about your experience with us. Unfortunately all details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. We would like to look into this further for you, please give us a call on 0333 043 2066. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“Not the best...rips you off ... Even if you still in 14 day cooling of period if you like to cancel you havd to pay them... Joke company...”

Helpful Report

Posted 2 years ago

Hi Maris, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service and training for our agents. Thank you - Yasmin

Posted 2 years ago

“Trying to speak to someone is a nightmare, I’ve been cut off 4 times!! Tried using the chat, still waiting 20 minutes later.”

Helpful Report

Posted 2 years ago

Hi Elliot, Thanks for your feedback. We’re sorry to hear you have had some issues reaching our colleagues. I can see they have attempted to call you back, but weren't able to reach you. If you could call us back on 0333 043 2066. Our opening our are Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Or one of our chat colleagues will be with you soon. Ashley

Posted 2 years ago

“I have recently paid for a new policy. However, the quote that I saw on Compare the Market includes Personal Accident and Courtesy Car but the when I paid and logged into my policy online, it states these are optional extras (another £65.00) I believe. If it is correct, it is very misleading, as there are other policies which would have ended up being more cost effective. Screen grabs attached.”

Helpful Report

Posted 2 years ago

Hi Danny, Thank you for your feedback. We're sorry to see the differences from Compare the Market to then your policy. If you could please give our customer services team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. They should be able to investigate this further for you. Also, on your policy document, you have included your policy number and license plate number, I'd recommend looking to amend that image, if you'd like to keep that on here, just so your details aren't there for others to see. Ashley

Posted 2 years ago

“£30 to change my address, then £50 to change my car, all on top of my paid in full insurance, next year I’ll go with a more expensive company that doesn’t charge this and has better perks. I feel robbed after years of never claiming”

Helpful Report

Posted 2 years ago

Hi Jenigma, Thanks for your feedback. We're really sorry to hear about the experience you've had with changing the address on your policy, unfortunately details changing such as your address can impact the price of the policy. We will use this feedback to help improve our service and processes, but if there is anything you would like us to look into further for you, please give us a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm

Posted 2 years ago

“I took my cover online fully Comprehensive social domestic and pleasure I had a accident went to claim but told my claim can not be covered as I was going to work an dint have commuting on policy I dint get the option to do so . It’s now in the hands off Insurance ombudsman’s the mangers phone manner is not good talking over you late at phoning you back when a time is set an don’t apologise for it avoid this company after sales is shocking there miss selling car insurance”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're extremely sorry to hear about the experience you've had with your policy and the service you have received when speaking to our management about this. We would really like to look into this further for you and help resolve this. Please send an email to customer.relations@1stcentral.co.uk. Please include your policy number with a summary similar to your review and we will look into this.

Posted 2 years ago

1st CENTRAL is rated 4.0 based on 5,188 reviews