1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.97

4.0 Rating 5,192 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 9th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get what i was told so requested to investigate a call and just waiting for outcome”

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Posted 4 years ago

“best quote by mile - I saved over £100 on my annual car insurance with second driver; easy to navigate and straightforward completion on-line for all details. Thank you.”

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Posted 4 years ago

Hi Krzysztof, Thanks for your feedback, we're pleased to hear you found your experience easy and straightforward.

Posted 4 years ago

“Bit disappointed with my first time with 1st Central. I had to pay extra than my quote I accepted through gocompare.”

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Posted 4 years ago

Hi Kellie, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066, or you can message us using web chat, which you can find on our website.

Posted 4 years ago

“The comparison websites said i have an all inclusive insurance, i have screenshots on almost all (except breakdown cover) services included in the price. upon payment the certificate showed none of the services, I will have to pay for them whats more i am liable to pat admin fee for policy changes or cancellation. pure scam. and i cant log on to my policy at all.”

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Posted 4 years ago

Hi Krisztina, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066, or you can message us using web chat, which you can find on our website.

Posted 4 years ago

“It took the best part of a night and a day to sort the Insurance out. Issues with online accepting payment. A real hassle. Had it not been for my mistake of looking last minute I would have taken my service elsewhere. Only God knows what happens when people make a claim. You have to pay for a good service. I’ve learn’t.”

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Posted 4 years ago

Thank you for your feedback. We’re sorry to hear about your experience of trying to purchase your policy online. We’ll use your comments to help improve our service and training for our agents.

Posted 4 years ago

“Making a claim has been tiring. Had a not at fault accident at the beginning of November. Got the car back 2 and a half months later from the insurers repair team. During this time we have had no correspondence Other than one text to say the car would be ready a few weeks ago when it wasn’t. We had to return the courtesy car the day before we got our car back which was not convenient. We are still waiting to hear on whether the other party has admitted fault and whether we will receive our excess back as originally stated. Disappointed with the service and very poor communication.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We’re very sorry to hear about your experience with your claim. If there’s anything you’d like us to look into for you, please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right.

Posted 4 years ago

“I haven't received an email yet confirming my policy. Over 24 hours now”

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Posted 4 years ago

Hi Elizabeth, Thank you for your feedback. We’re sorry to hear you’ve had difficulties with your documents. We’d love the opportunity to help put this right for you, so please get in touch. Talk to our team on web chat, or give us a call on 0333 043 2066. We will use your comments to help improve our service.

Posted 4 years ago

“Very expensive cover”

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Posted 4 years ago

Thank you for your feedback, we always offer our most competitive price, so we’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.

Posted 4 years ago

“Every year I seem to be able to go onto compare websites and get a significantly better quote with all the same details (as confirmed by one your telephone operatives), STILL WITH YOU, this year saving ~£150 / 33%. This ISN'T ACCEPTABLE, just ROBBERY praying that people auto renew. WHY can't you just provide me with the keenest price upfront? And why when your operatives turn off my auto renew feature, do i still continue to receive emails to renew?!?! JUST GET BETTER”

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Posted 4 years ago

Hi Simon, Thank you for your feedback. We’re very sorry to hear about your experience with your renewal. We value our customers, which is why we’ll always give you a better price for renewing than you’d get as a new customer, so we can only apologise if this wasn't the case when you called in and spoke to a member of our team. We’ll use your comments to help improve our service and training for our agents.

Posted 4 years ago

“I am very disappointed in 1st Central after getting my quote from go compare I telephoned the next day to pay the premium and was told it was £50 more ,it goes up daily and I should of paid premium as soon as I got quote . Spoke to a manager who was very unhelpful so I would not recommend them at all.”

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Posted 4 years ago

Hi Angela, Thanks for your feedback. We’re very sorry to hear about your experience with us. We would like to look into this further for you, so please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right.

Posted 4 years ago

“Easy to ensure the car but i had to change the policy as i bought a new economical and younger car . The new policy is more expansive than the old one plus i had to pay a fee. Not happy at all as other companies quoted me half price than 1st Central....”

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Posted 4 years ago

Hi Gina, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. If you’d be happy for us to look into this further for you, just give our team a call on 0333 043 2066, or you can message us using web chat, which you can find on our website. We’ll use your comments to help improve our service and training for our agents.

Posted 4 years ago

“Have been a customer for past 3 years was very disappointed when I wasn't offered a discount when i took out a new policy considering the amount I have paid to your company over the years”

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Posted 4 years ago

Hi Connor, Thanks for your feedback. We’re sorry to hear you weren’t happy with the price of your policy. We always offer all our customers the best rate we can, however, we’ll use your comments to help improve our service.

Posted 4 years ago

“I was only made aware by a letter in the post from the police warning me that my car had been spotted for not being insured!! To my horror I had been driving around uninsured for 2 months!! So I immediately purchased my new insurance with you online. When talking to one of the staff on the phone post purchase I realised I had already been your customer for the last 3 years in a row. However each year you automatically renewed my insurance. Why did you stop? I'm also curious as to why my insurance has gone UP by over £100 regardless of having no incidents or requiring any additional add ons. Surely a loyal customer's insurance goes down over time? Not impressed, especially when I was pulled over by police later that same day for something that shouldn't have to have been a problem in the first place!”

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Posted 4 years ago

Thank you for your feedback. We’re very sorry to hear about the experience you've had with your renewal. We may automatically renew policies, but unfortunately this is not always possible. I can see we tried to contact you throughout your renewal but unfortunately didn't hear back so the policy didn't renew. Our prices are worked out in a live rating system and we will always give our most competitive premium, we can only apologise if this is more than your previous years price. We’ll use your comments to help improve our service and training for our agents.

Posted 4 years ago

“Thank you For your good service”

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Posted 4 years ago

Hi Chuda, Thank you for your feedback and for choosing 1st CENTRAL.

Posted 4 years ago

“I've just joined and my first call to the customer service personnel wasn't impressive. He was reluctant to assist. It seems he was already having a bad day. I asked him to explain my police well to me as i joined online, he said the documents are too long to explain so I should go to my portal to check them out.”

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Posted 4 years ago

“Was not impressed. I got left on a dead line for 20 minutes whilst someone sat there not saying a word and then when realised I was there hung up.”

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Posted 5 years ago

“you should at lest send out a cover note when my money has been accepted and read emails before sending out letters. should provide an out of hours emergence number”

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Posted 5 years ago

“When changing car on policy the new prices no where near match prices of competitors. Way too expensive”

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Posted 5 years ago

“Tried phoning several times and no one answered”

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Posted 5 years ago

“Very disappointed so far. Quote from online states everything is included ‘as standard’ (personal injury, etc). Yet when I create my account and have paid, it reveals these actually have to be added at an extra cost !!! Ridiculous the be lied too”

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Posted 5 years ago

1st CENTRAL is rated 4.0 based on 5,192 reviews