Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

1st CENTRAL Reviews

4.0 Rating 5,192 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

4.0

Based on 5,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

Write Your review

Tell us how 1st CENTRAL made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1st CENTRAL 1 star review on 9th May 2024

1st CENTRAL 1 star review on 20th December 2023

1st CENTRAL 1 star review on 30th November 2023

1st CENTRAL 1 star review on 26th April 2023

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is terrible. It crashed every time I clicked on to a date field (using Chrome on Windows 10). Had to remember to tab into the date fields to get them to work. Then at the end of the process is crashed again for no reason at all! I went to comparison site and purchased through them in the end. Would give 1 star but I didn’t get a pretty good price for my car insurance.”

Posted 3 years ago

Hi Adam, Thank you for your feedback. We're sorry to hear about the issues you had when trying to take out your policy online. We will use this feedback to help improve our service.

Posted 3 years ago

“This company seek to add additional charges whenever they can.I wont be using them again.”

Posted 3 years ago

Thank you for your feedback. We're sorry to hear your experience hasn't been as positive as we'd hoped it would be. We will use this feedback to help improve our service.

Posted 3 years ago

“I bought my insurance policy 6/1/21 at approx 7.00pm, i realised the next day 7/1/21 that i put the wrong date to start the policy in (15/1/21) instead of 13/1/21 so i phoned customer services and asked if i could change date to 13/1/21. they told me that i would have to cancel the policy i bought and get a refund minus approx £25.00 approx and buy a new policy... no negotiation take it or leave it. i was told it was due to the IT Dept could nt change anything... No a great impression given So i have decided to off road my car for 2 days (13/1/21 and 14/1/21)”

Posted 3 years ago

Hi Andrew, Thank you for your feedback. We're really sorry to hear about the experience you had with trying to change the start date and speaking to our team. We would like to look into this further for you, please send an e-mail to customer.relations@1stcentral.co.uk. If you could include your policy number and a summary of your experience similar to your review, we will look into this.

Posted 3 years ago

“It was difficult to get a quote. The website required lots of specific details. It didn't bring across the data from confused.com very well. It wasn't very forthcoming with information about all the excesses or t's and C's as other sites. It did however have a competitive price which is why I purchased.”

Posted 3 years ago

Thank you for your feedback and for choosing 1st CENTRAL this year. We're sorry to hear about your experience of setting up your policy. We will use this feedback to help improve our service.

Posted 3 years ago

“I requested a written confirmation of insurance which I still have not received I was informed I would receive this before the new year”

Posted 3 years ago

Hi Lindsay, Thank you for your feedback, we're sorry to hear you haven't received your insurance documents. We aim to send your confirmation e-mail within 24 hours of setting up your policy and all your documents can be accessed online through your account, you can find the link here:https://my.1stcentralinsurance.com/customer/login/accountlogin We would also like to look into this further for you, please give us a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.

Posted 3 years ago

“Not happy. Cannot access my account. Spoke to an advisor and apparently my details match the records so. So can’t get into my account if need documents. And I suppose auto renewal will be ticked automatically so they will just keep taking my money while I can’t stop it”

Posted 3 years ago

Hi Damian, Thank you for your feedback. We're very sorry to hear about the experience you've had with trying to access your account online. We would like to look into this further for you, please give us a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.

Posted 3 years ago

“Just signed up to an insurance with 1st Central and they are asking me for a review, which is pointless as you only know how good an insurance is once you have made a claim! Giving them two stars only as I see this as a way for them to get a review before the customer actually have had anything to do with them and therefor fishing for 5 stars which is a poor standard.”

Posted 3 years ago

Hi Daniel, Thank you for your feedback and for choosing 1st CENTRAL. We ask our customers for reviews so we can look at different improvement opportunities across our different customer experiences.

Posted 3 years ago

“I cannot log onto my account to view my insurance policy”

Posted 3 years ago

Hi Kate, Thank you for your feedback for choosing 1st CENTRAL. We're sorry to hear about your experience of trying to access your account online. We would like to look into this further for you, please speak to us on web chat which can be found here: https://help.1stcentralinsurance.com/contact/do-you-offer-live-chat. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.

Posted 3 years ago

“My first impression was calling customer service after buying my insurance and the operator was rude and shouted at me. I don't know how the next year with this insurer will be....”

Posted 3 years ago

Hi Oluwaleke, Thank you for your feedback. We're so sorry to hear about the experience and service you've had when speaking to our team about your policy. Please send us an e-mail to customer.relations@1stcentral.co.uk. If you could include your policy number and a summary of your experience and we will look into this further for you.

Posted 3 years ago

“Can’t believe what a corrupt company this is. They lose cancelled policy letters Charge for cancellation £50 there fault to slow producing documents And charge 50£ for setting up policy RIP off now I have credit control after more money Total rubbish company”

Posted 3 years ago

Hi Patricia, Thank you for your feedback. We're really sorry to hear about your experience of cancelling your policy. Please give us a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. We will use this feedback to help improve our service and training to our staff

Posted 3 years ago

“A whole hour waiting on phone from 7pm-8pm is unacceptable, and still no-one answered...”

Posted 3 years ago

“I have not yet received my policy documents. Please email me the documents. I paid on 22/09/20 and its now 30/09/20. The only email I received was this survey.”

Posted 3 years ago

Hi Halyna, Thanks for your feedback. We aim to send your customer documents to you within 24 hours of you taking out your policy via e-mail, we apologise if this wasn't the case. Your documents can also be accessed via your account on our website at anytime of day. If you’d rather speak to a member of staff, we can look into this further for you, please contact us on 0333 043 2066 or speak to us on web chat. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.

Posted 3 years ago

“Been 1 year with them and haven’t been able to get any rewards cause I can’t log in on the first central rewards. Fix your page please”

Posted 3 years ago

Hi Ruiz, Thank you for your feedback. Unfortunately our 1st Rewards scheme stopped on the 15th May. However any vouchers you buy before then will be valid until their expiry date. We're sorry for any inconvenience this may have caused but we value all our customers which is why we focus on making our prices competitive and looking into other ways we can reward our customers.

Posted 3 years ago

“Your website does not work? keeps saying my log in details are wrong? The link to reset my password does not work. It takes an average of ten minutes plus for someone to answer the phone. On the day I phoned and told them the website was not working I was told that the were experiencing difficulties with it but the IT team were working on it. I suggest you get a new IT team as it has been like this for two weeks now?? Sent a message on live chat and never got a reply??”

Posted 3 years ago

Hi Anthony, Thank you for your feedback. We're very sorry to hear about your experience and the time you spent on hold getting through. We experienced a problem with our telephone lines yesterday, which should now be resolved, we apologise for the inconvenience this has caused. We will use your feedback to help improve our service and processes.

Posted 3 years ago

“expensive renewal”

Posted 3 years ago

Hi Zhelyazko, Thank you for your feedback. We're sorry to hear your renewal price wasn't more competitive this year. We will use your comments to help improve our service.

Posted 3 years ago

“Really bad at getting back to me. Put on hold several times for up to an hour and always told, we will ring you back, and they never did.”

Posted 3 years ago

Thank you for your feedback. We're sorry to hear about your experience of trying to contact our team and not receiving a call back. Unfortunately we can't see your details but would like to look into this further for you, please contact us by sending an email to customer.relations@1stcentral.co.uk. Please include your policy number and the summary of what's gone wrong, and we’ll look into this further for you.

Posted 3 years ago

“Not happy with the fact you cant send me documents out when I cant print them off my self will never use them again and wont be recommending”

Posted 3 years ago

“Not a great start with 1st central. They locked our account as they wanted documentation but their email did not come through. I tried the website but was unable to select any options. I called them on a Saturday and they were still unable to email me the request so asked me to call back on Monday. Switching insurance is usually much more straight forward than this!”

Posted 3 years ago

Thank you for your feedback, we're sorry to hear your experience hasn't been as positive as we'd hope it would be. If you’d be happy for us to look into this further for you, please contact us on 0333 043 2066 or via web chat on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.

Posted 3 years ago

“I elected to have the bonus protection and the box was checked. Then after paying this option was crossed out and when reading through the policy docs, it could not be seen if it was there or not, so now I do not know whether no claims bonus protection is included or not , When I tried to phone to find out I was kept hanging on the line until I gave up.”

Posted 3 years ago

“In 40 years of buying insurance I have never been asked to send so many documents for proof! (I had no objection to that) I sent requested doc the same day, however they still wanted to contact my previous insurance to confirm my NCD for some reason my renewal notice was not proof enough!! They threatened to cancel my insurance if I did not give authority to them to contact my previous insurance company by a certain date! I have done everything requested promptly! Would not recommend this company. Have been made to feel like a fraud!! And this is only the beginning! The hassle I have had and the uncertainty was not worth the money I saved by changing to them!”

Posted 3 years ago

«
1
2
3
4
5
»

1st CENTRAL is rated 4.0 based on 5,192 reviews